Customer Quality Responsible

We are RIAN & Partners, a 100% Romanian concept – recruitment agency and we provide specialized human resources management services within the industrial field.

Our goal is clear and simple: to improve every recruitment and organizational development processes. We support ambitious businesses to find the proper human capital for their development plans. We offer guidance to dynamic candidates in order to find their dream job.

Technical bachelor’s degree;
Minimum 3 years’ experience in a similar position;
PPAP, MSA, FMEA, SPC AIAG;
ISO 9001 e IATF16949 current edition;
Problem solving: 8D, 5W, Ishikawa, Fault tree analysis.

Responsible for handling customer complaints, managing customer audits, managing CSR (customer specific requirements) within the company, monitoring performance, creating action plans and promoting zero defect culture;
Ensures CSR implementation and is responsible for ANPQP;
Handles customer complaints and corrective actions;
Analyzes feedback data and develops improvement plans;
Manages customer audits;
Establishes the action plan;
Monitors performance at the plant and in the field of the customer.