L1 IT Customer Support with Polish

Angajator: ALTEN Romania
Domeniu:
  • Customer support - Client service
  • Tip job: full-time , Job Remote
    Nivel job: 0 - 1 an experienta
    Orase:
  • BUCURESTI
  • Actualizat la: 02.02.2023
    Scurta descriere a companiei

    ALTEN Romania, part of the international ALTEN Group - with a unique position as Leader in IT & Engineering Consulting, provides support for its clients’ development strategies in the fields of innovation, R&D and IT systems since 1996. The company comprises 2 divisions specialized on its core capabilities: ENGINEERING and IT. These two divisions are: ALTEN TECHNO and ALTEN KEPLER.

    Cerinte

    Spoken languages: fluent Polish and English (B2/C1);
    Technical college or university is not mandatory as necessary training will be ensured; Previous customer support experience is an advantage;
    Excellent customer service abilities: client orientation, active listening and interpersonal skills;
    Ability to work in a dynamic environment and multitask;
    Availability to work in shifts.

    Responsabilitati

    Applications Functional Support (40%): Providing user support for standard applications such as SAP, Oracle, Salesforce, Cegid and for client-specific applications.

    IT Service Desk (40%): Providing Premium experience in IT support for 250 000 users of Windows, Windows 10, Office and Office 365 BPO Business Process Outsourcing (20%): Externalization of business processes, back-office activities within our specialization.

    Provide accurate and optimal IT solutions via telephone, e-mails or chat;
    After an effective training period you will be able to troubleshoot different issues (office, windows, outlook, internet, specific applications, hardware);
    Assist in the resolution of customer and support issues to ensure a positive impact on customer satisfaction;
    Follow-up the existing back-log;
    Comply with project’s performance indicators;
    Communicate with other designated teams and escalate complex issues.

      RO: Acest anunt accepta munca remote;
    EN: This job accepts remote working;