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L1 IT Customer Support with Polish
Acest job nu mai este activ!Vezi toate job-urile ALTEN Romania active.Vezi toate job-urile L1 IT Customer Support with Polish active pe Hipo.roVezi toate job-urile in Customer support - Client service active pe Hipo.ro |
Angajator: | ALTEN Romania |
Domeniu: |
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Tip job: | full-time |
Nivel job: | 0 - 1 an experienta |
Orase: |
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Actualizat la: | 16.04.2023 |
Remote work: | Remote |
ALTEN Romania, part of the international ALTEN Group - with a unique position as Leader in IT & Engineering Consulting, provides support for its clients’ development strategies in the fields of innovation, R&D and IT systems since 1996. The company comprises 2 divisions specialized on its core capabilities: ENGINEERING and IT. These two divisions are: ALTEN TECHNO and ALTEN IT.
Cerinte
Spoken languages: fluent Polish and English (B2/C1);
Technical college or university is not mandatory as necessary training will be ensured; Previous customer support experience is an advantage;
Excellent customer service abilities: client orientation, active listening and interpersonal skills;
Ability to work in a dynamic environment and multitask;
Availability to work in shifts.
Applications Functional Support (40%): Providing user support for standard applications such as SAP, Oracle, Salesforce, Cegid and for client-specific applications.
IT Service Desk (40%): Providing Premium experience in IT support for 250 000 users of Windows, Windows 10, Office and Office 365 BPO Business Process Outsourcing (20%): Externalization of business processes, back-office activities within our specialization.
Provide accurate and optimal IT solutions via telephone, e-mails or chat;
After an effective training period you will be able to troubleshoot different issues (office, windows, outlook, internet, specific applications, hardware);
Assist in the resolution of customer and support issues to ensure a positive impact on customer satisfaction;
Follow-up the existing back-log;
Comply with project’s performance indicators;
Communicate with other designated teams and escalate complex issues.
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