L1 IT Customer Support with Polish

ALTEN Romania, part of the international ALTEN Group - with a unique position as Leader in IT & Engineering Consulting, provides support for its clients’ development strategies in the fields of innovation, R&D and IT systems since 1996. The company comprises 2 divisions specialized on its core capabilities: ENGINEERING and IT. These two divisions are: ALTEN TECHNO and ALTEN KEPLER.

Spoken languages: fluent Polish and English (B2/C1);
Technical college or university is not mandatory as necessary training will be ensured; Previous customer support experience is an advantage;
Excellent customer service abilities: client orientation, active listening and interpersonal skills;
Ability to work in a dynamic environment and multitask;
Availability to work in shifts.

Applications Functional Support (40%): Providing user support for standard applications such as SAP, Oracle, Salesforce, Cegid and for client-specific applications.

IT Service Desk (40%): Providing Premium experience in IT support for 250 000 users of Windows, Windows 10, Office and Office 365 BPO Business Process Outsourcing (20%): Externalization of business processes, back-office activities within our specialization.

Provide accurate and optimal IT solutions via telephone, e-mails or chat;
After an effective training period you will be able to troubleshoot different issues (office, windows, outlook, internet, specific applications, hardware);
Assist in the resolution of customer and support issues to ensure a positive impact on customer satisfaction;
Follow-up the existing back-log;
Comply with project’s performance indicators;
Communicate with other designated teams and escalate complex issues.