Service Desk Engineer

Who we are

We believe that each of us has the power to make an impact. That’s why we put our team members at the center of everything we do. If you’re looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we’re looking for you.

Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us.

Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy here.

Take the first step toward your dream career
Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for in this role:

Essential Requirements

Ability to analyze and solve technical problems, being a technology-savvy person

Fluency in English

Organizational and planning skills to coordinate program deliverables

Ability to set priorities and delegate

Analytical, problem-solving, and negotiation skills

Desirable Requirements

Ideally a person with experience in the technical field

Service Desk Engineer

Dell Technologies customers rely on our products and services to drive progress. So, we take the service we provide extremely seriously. Service Delivery is all about making sure our technical solutions help clients fulfill their priorities, challenges, and initiatives. As trusted advisors, we build in-depth knowledge of what each client wants to achieve. Then we make sure the services delivered by Dell Technologies deliver on all our promises. We also work closely with Sales and Global Services colleagues to develop strategic account growth plans and to identify and pursue sales opportunities.

Join us as an Engineer on our Professional Services team in Bucharest to do the best work of your career and make a profound social impact.


What you’ll achieve
As a Service Desk Engineer, you will provide world-class delivery support to our customers by building an in-depth knowledge of our customers’ priorities and initiatives and becoming a trusted advisor that avoids customer impact and facilitates continuous improvement. You will identify potential sales and growth opportunities and will partner with key stakeholders to maximize these prospects.


You will:

Interface directly with customers to coordinate project activities and support issues

Build and review design, functional, technical, and/or process documentation

Focus on data collection and analysis of specific issues with the internal team

Develop and sustain effective communication to collaborate with cross-functional internal teams