Service Desk Engineer

Employer: Dell Technologies
Domain:
  • Customer Support - Client Service
  • IT Hardware
  • IT Software
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • Updated at: 06.02.2023
    Short company description

    Here’s our story; now tell us yours:

    Dell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. We’re proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress.

    We started with computers, but we didn’t stop there. We are helping customers move into the future with multi-cloud, AI and machine learning through the most innovative technology and services portfolio for the data era. Join us and become a part of what’s next in technology, starting today.

    You can also learn more about us by reading our latest Diversity and Inclusion Report and our plan to make the world a better place by 2030 here.

    Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages. Read the full Equal Employment Opportunity Policy here.

    Requirements

    Take the first step toward your dream career
    Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for in this role:

    Essential Requirements

    Ability to analyze and solve technical problems, being a technology-savvy person

    Fluency in English

    Organizational and planning skills to coordinate program deliverables

    Ability to set priorities and delegate

    Analytical, problem-solving, and negotiation skills

    Desirable Requirements

    Ideally a person with experience in the technical field

    Responsibilities

    Service Desk Engineer

    Dell Technologies customers rely on our products and services to drive progress. So, we take the service we provide extremely seriously. Service Delivery is all about making sure our technical solutions help clients fulfill their priorities, challenges, and initiatives. As trusted advisors, we build in-depth knowledge of what each client wants to achieve. Then we make sure the services delivered by Dell Technologies deliver on all our promises. We also work closely with Sales and Global Services colleagues to develop strategic account growth plans and to identify and pursue sales opportunities.

    Join us as an Engineer on our Professional Services team in Bucharest to do the best work of your career and make a profound social impact.


    What you’ll achieve
    As a Service Desk Engineer, you will provide world-class delivery support to our customers by building an in-depth knowledge of our customers’ priorities and initiatives and becoming a trusted advisor that avoids customer impact and facilitates continuous improvement. You will identify potential sales and growth opportunities and will partner with key stakeholders to maximize these prospects.


    You will:

    Interface directly with customers to coordinate project activities and support issues

    Build and review design, functional, technical, and/or process documentation

    Focus on data collection and analysis of specific issues with the internal team

    Develop and sustain effective communication to collaborate with cross-functional internal teams