Local IT Support

Job role The IT on-site Support Officer is the dedicated person who supports the good run of the organization, from the technical and knowledge perspective. He actively and constantly educates the end user community for the new technologies that we are adopting, being the Digital Hub advocates of Allianz Services.

Responsibilities

• Desk side Break-fix support for computers, mobiles,  Support for local meeting Rooms;
• Responsible for the onsite IT Setup (connectivity/maintenance/troubleshooting)
• Responsible for Local IT hardware and software topics
• Records and solves tickets / incidents raised by users
• Responsible for the IT Inventory (yearly cleanup, update and reporting if required) and physical asset tracking and updating
• Constantly find new ways to support the customers better by bringing new ideas and implementing them (hardware, connectivity, networking, etc.);
• Educates the end user community for the various technologies we are using;
• Accepts and provides for the technical changes coming from the group and makes proper announcements of installation/availability;
• Provision of IMAC/R (Installation / replacement / change / relocation / removal) services;
• Maintains the relationship with the local providers for IT related matters
• Creates and updates IT procedures
• Implements IT policies/procedures/processes that come from the group
• Responsible for IT induction of new joiners and support for all employees working onsite / remotely.
• Responsible for the demand management process - Ongoing management of workstation and workplace services to enable simplicity, service cost, performance, and risk transparency
• Coordinates the local IT SPOC team
• Manages the CCTV and access control systems
• Provides technical input and is involved in the IT equipment acquisition process
• Responsible for IT equipment disposal process

Requirements

• Minimum 2 years of experience in an on-site Helpdesk position;
• Good networking knowledge (LAN/WAN TCP/IP based networks);
• Good troubleshooting skills;
• Good knowledge about Microsoft Windows OS (installing, configuring);
• Knowledge in using MS Office package;
• Optional:  Active Directory; Service Now
• Fluent in English;
• Advanced PC knowledge (including MS Office package);
• Proven organizational and self-motivation abilities;
• Able to work independently.

Skills

• Strong social, analytical and communication skills;
• Flexible, and the ability to work hard as part of a team and to work well under pressure;
• High motivation to manage and finalize tasks in complex environment.

Benefits Come to the Allianz side! We have attractive compensation and incentives:

• Fixed salary compensation along with fixed benefits.
• Flexible benefits that can be individually customized, so that they best suit your needs.

Fixed Benefits - We place people at the core of what we do, this is why we are committed to your personal wellbeing and professional growth.

• Additional vacation days (work tenure, Allianz tenure, special events, Paid day for child medical check-up)
• Rewards and Recognition Program (Team Excellence Award, Anniversary Awards, Above & Beyond Awards, Thank you for your contribution!)
• Complete training curricula available (tailored courses)
• International Certifications (Agile, Lean Six Sigma, Prince, ITIL, IFOA, ACCA, IACCM etc.)
• Comprehensive Leadership Programs
• All you can learn with LinkedIn Learning!
• German Language Courses for any level
• All you can read with Bookster!
• Employee Referral Program
• Exclusive Deals & Discounts
• Share Purchase Plan
• Allowances for special events (Birth Allowance, Losing a Family Member)
• Parking lot (limited parking spaces, reservation system)
• Open cafeteria on each floor (coffee, tea, water, fruits)
• Relaxation areas (on each floor) & Gaming area
• Flexible working program

FlexiBenefits - We care about the performance of our employees and we know it can only be reached by ensuring your proper work-life balance.

• Medical services  
• Private pension
• Internal Tourism
• Smart Experiences
• Meal Tickets  
• Transportation vouchers
• Cultural events  
• Telemunca
• Gifts and giveaways
• Donations

The personal information that you may provide to us (including sensitive information) may be provided to Hiring Managers for the purposes of assessing your suitability as a candidate. Only suitable candidates will be contacted. All applications will be treated with confidentiality.