Customer care / Junior Customer Support

Probabil te întrebi ce este Skillab – hai să îți spunem! Suntem o platformă de educație online internațională, care ajută oamenii să își dezvolte afacerile și cariera. Oferim cursuri de marketing, management, finanțe, resurse umane și multe altele. Suntem asemănători cu Udemy sau Coursera – doar că mai buni.

- fluent in Romanian and good at English (you will be in touch with our international team)
- have work experience in a call-center or phone sales
have computer skills and can solve basic technical problems (or knows how to find a solution)
- self-motivated and able to work independently
- energetic and wants to help clients
- proud of their problem-solving skills

- keep contact with existing customers at all stages of the educational process (after their payment)
- support clients via phone calls, online chats, messengers and social media
answer incoming calls and track missed calls
solve clients' problems: help renew deadlines, send students' homework, help with certificates etc.
- prepare equipment and software for lecturers for online classes (in case they have any problems with gadgets)
- provide basic technical support for both lecturers and students during the classes

- full-time partly remote job
- competitive salary depending on your experience and skills
- collaboration type of contract (PFA or SRL) with the opportunity to sign employment one in the near future
- all our courses free of charge for the team right after 6 month period with us
- compensation for external training and masterclasses
- covering half of your gym, swimming pool, or yoga membership after six months of working with us
- huge space for your own ideas and development

We are waiting for your application, so send your CV and become a part of our Romanian team!

Our office it's in Bucharest :)