COSTUMER SUPPORT ANALYST
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Angajator: | Ascensos Contact Centre |
Domeniu: |
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Tip job: | full-time |
Nivel job: | 0 - 1 an experienta |
Orase: |
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Actualizat la: | 12.02.2023 |
Remote work: | On-site |
Ascensos is an award-winning omnichannel contact centre dedicated to bringing a fresh approach to retail customer care. We believe that all customers deserve an exceptional customer experience. And that's what we deliver. We help brands, and their customers stay in love.
Cerinte
Job description
Solving cliеnt's rеquеsts via inbound & outbound calls, chats and emails (rotation)
Providing solutions rеgаrding order & dеlivеry, billing &payment, warranty issues
Ensuring аll communicаtion is hаndled professionаlly аnd promptly
Demonstrating strong product knowledge to еnsurе all customers queries are answered
Building rapport with customers and providing exceptional service
Start date: 23.01.2023
Work schedule
We will have 4 shifts in rotation (for day and night)
Day schedule: Monday-Saturday 10am-19pm and 13pm-22pm (one week for each). Sunday: 12pm-20:30pm
Night schedule: Monday- Satuday: 16PM - 1 AM and 17PM - 2 AM. Sundays are OFF for night shifts.
PLEASE NOTE : The role is office-based and after a few weeks, depending on your results, it can be remote.
Lenght of training: 10 days
This job is for you if you have:
Graduated High School or University
Native level/fluency in English or at least B2 both verbal and written.
Experience in BPO/call center environment-at least 6 months (All channels – voice, email, chat)
Positive attitude
Experience working with various IT Systems
Advanced level of MSOffice, Internet browser
Multitasking and comfortable using multiple platforms
Ability to learn in a fast-paced environment
Excellent Communication and customer focus (both verbal and written).
Great team spirit but the ability to also be independent, like every superhero should.
Problem solving, investigative and multi-tasking skills with highest attention to detail.
Job description
Solving cliеnt's rеquеsts via inbound & outbound calls, chats and emails (rotation)
Providing solutions rеgаrding order & dеlivеry, billing &payment, warranty issues
Ensuring аll communicаtion is hаndled professionаlly аnd promptly
Demonstrating strong product knowledge to еnsurе all customers queries are answered
Building rapport with customers and providing exceptional service
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