COSTUMER SUPPORT ANALYST

Angajator: Ascensos Contact Centre
Domeniu:
  • Customer support - Client service
  • Tip job: full-time
    Nivel job: 0 - 1 an experienta
    Orase:
  • BUCURESTI
  • Actualizat la: 29.01.2023
    Scurta descriere a companiei

    Ascensos is an award-winning omnichannel contact centre dedicated to bringing a fresh approach to retail customer care. We believe that all customers deserve an exceptional customer experience. And that's what we deliver. We help brands, and their customers stay in love.

    Cerinte

    Job description

    Solving cliеnt's rеquеsts via inbound & outbound calls, chats and emails (rotation)
    Providing solutions rеgаrding order & dеlivеry, billing &payment, warranty issues
    Ensuring аll communicаtion is hаndled professionаlly аnd promptly
    Demonstrating strong product knowledge to еnsurе all customers queries are answered
    Building rapport with customers and providing exceptional service


    Start date: 23.01.2023
    Work schedule
    We will have 4 shifts in rotation (for day and night)
    Day schedule: Monday-Saturday 10am-19pm and 13pm-22pm (one week for each). Sunday: 12pm-20:30pm
    Night schedule: Monday- Satuday: 16PM - 1 AM and 17PM - 2 AM. Sundays are OFF for night shifts.
    PLEASE NOTE : The role is office-based and after a few weeks, depending on your results, it can be remote.
    Lenght of training: 10 days

    Responsabilitati

    This job is for you if you have:

    Graduated High School or University
    Native level/fluency in English or at least B2 both verbal and written.
    Experience in BPO/call center environment-at least 6 months (All channels – voice, email, chat)
    Positive attitude
    Experience working with various IT Systems
    Advanced level of MSOffice, Internet browser
    Multitasking and comfortable using multiple platforms
    Ability to learn in a fast-paced environment
    Excellent Communication and customer focus (both verbal and written).
    Great team spirit but the ability to also be independent, like every superhero should.
    Problem solving, investigative and multi-tasking skills with highest attention to detail.

    Alte informatii

    Job description

    Solving cliеnt's rеquеsts via inbound & outbound calls, chats and emails (rotation)
    Providing solutions rеgаrding order & dеlivеry, billing &payment, warranty issues
    Ensuring аll communicаtion is hаndled professionаlly аnd promptly
    Demonstrating strong product knowledge to еnsurе all customers queries are answered
    Building rapport with customers and providing exceptional service