Team Leader with French - Customer Service

Employer: WNS Global Services
Domain:
  • Customer Support - Client Service
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • Updated at: 01.02.2023
    Short company description

    WNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities.


    WNS Romania is a leading provider of end-to-end BPM solutions in Europe. We are strategic partner to our clients for delivering a full range of basic to complex business processes.
    We understand European business while maintaining a global context. We have stood by this statement since our inception in 2008.

    Our core capabilities are around German, Italian, Spanish, French, English languages across F&A, Procurement and Customer Service Interaction Services. We have over 11 clients and more than 450 employees across multiple industries like: Insurance, Travel & Leisure, Manufacturing, Market Intelligence, Music & Entertainment and Specialty Minerals.

    We are most admired for our people, partnership approach, performance and domain expertise.

    Requirements

    Company Description

    WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.



    We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.

    Qualifications

    • MS Office skills (Excel, Powerpoint) are required. Power BI knowledge is a plus
    •  Language skills in French (C1) and English (B2); 
    • Data reading and interpretation skills
    • Call Center Team Management
    • Coaching & Counselling Skills
    • Stakeholder Management
    • Analyzing & Planning
    • Communication skills for Client interaction


    Additional Information

    • Work for an International Client 
    • Permanent employment contract (after trial period)
    • Annual performance bonus
    • Wide range of development and training options
    • Benefits (private medical care, vouchers to different shops, etc.)
    • Friendly atmosphere & team support
    • Employee Assistance Programme
    • Empowering CSR initiatives
    Job Description

    • Leading a team of 30-35 agents and SME's to perform effectively against set SLAs/KPIs
    • Executing strategies to improve your teams' overall performance
    • Leading interventions to deliver change and transformation within the business adding value to the business
    • Managing teams with effective leadership, coaching and support
    • Working closely with other departments to ensure effective operations
    • Working in a fast paced environment and getting productivity our of team
    • Adhering to WNS policies and ensuring that their team follows all policies

    Responsibilities

    Job Description

    • Leading a team of 30-35 agents and SME's to perform effectively against set SLAs/KPIs
    • Executing strategies to improve your teams' overall performance
    • Leading interventions to deliver change and transformation within the business adding value to the business
    • Managing teams with effective leadership, coaching and support
    • Working closely with other departments to ensure effective operations
    • Working in a fast paced environment and getting productivity our of team
    • Adhering to WNS policies and ensuring that their team follows all policies