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Commercial Customer Support with Bosnian and Croatian
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Employer: | Schneider Electric |
Domain: |
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Job type: | full-time |
Job level: | 0 - 1 years of experience |
Location: |
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Updated at: | 11.04.2023 |
Remote work: | On-site |
What will you do?
- Provide first-level general support pre-sales and post-sales, telephone, mail, and electronic to SE customers and partners or ensure a proper escalation to the first-level technical support: price & availability, product selection, product substitution, answer questions on catalog or online application, support on on-line self-service tools;
- Responsible for answering incoming telephone calls, e-mails, and web-based tickets and prioritizing customer’s support needs;
- Order Management: enter, change, and manage requests related to orders in cooperation with country representatives;
- Provide support to the customers for commercial and logistic returns products;
- Provide support to the customers for solving logistic and commercial complaints;
- Proactive information communication;
- Complete documentation and follow up on all commitments and customer details;
- Actively create/modify knowledge database;
- Collaborate with Marketing on new product launches
- Ongoing proactive research and learning about new products, technologies, and applications;
- Participate in the interaction center’s continuous improvement process;
- Liaise between customers, After-Sales, and Marketing regarding Product Quality Returns.
- Acts as back-up for colleagues who offer customer service support in the same language when they are not in the office and/or for those who offer support in a different foreign language in English when they are not available.
- Education: Associate’s Degree requested, Bachelor’s Degree preferred;
- Fluent in Bosnian, Croatian, and English;
- Previous experience in customer support or sales is desirable;
- Working electrical knowledge is an advantage.
- Ability to multi-task (logging queries while speaking with customers);
- PC skills (Microsoft, Windows, ERPs);
- Basic aptitude for learning technical concepts essential;
- Excellent interpersonal, communications, and time management skills;
- Ability to work on own initiative, but also as part of a team;
- Strong verbal and written communication skills are required;
- Flexible and have the ability to learn quickly;
- Previous CRM experience is an advantage.
- Flexible work schedule and home-office options (hybrid);
- A wide range of benefits: Bookster, Wellington platform, Meal tickets, discounts at several partners;
- Medical & healthcare options: Private medical subscription; Life insurance;
- Mental healthcare: Employee Assistance Program (24/7 online counseling)
- One day off to celebrate your birthday with your beloved ones;
- Hands-on training and access to our technical labs;
- Development Plan through Career path and coaching;
- Open Talent Market - a platform where you can easily find your next challenge, an exciting project, or a cool mentor;
- Sustainability is at the heart of what we do, who we are, and what we believe in;
- Exposure to a multicultural and dynamic environment;
- Diversity and Inclusion – an integral part of the company's history, culture, and identity.
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