Customer Support Expert

What about us

Ceragon Networks Ltd. (NASDAQ: CRNT) is the global innovator and leading solutions provider of 5G wireless transport. We help operators and other service providers worldwide increase operational efficiency and enhance end customers’ quality of experience with innovative wireless backhaul and fronthaul solutions.

Ceragon’s unique multicore technology and disaggregated approach to wireless transport provides highly reliable, fast to deploy, high-capacity wireless transport for 5G and 4G networks with minimal use of spectrum, power, real estate, and labor resources. We deliver a complete portfolio of turnkey end-to-end AI-based managed and professional services that ensure efficient network rollout and optimization to achieve the highest value for our customers. Our solutions are deployed by more than 400 service providers, as well as more than 800 private networks, in more than 140 countries.

Mandatory:

Electronic/Telecommunications/Computer engineer (BA/BSc)
5+ years’ experience in Telecommunications monitor systems
3+ years of experience dealing with global / Tier-1 customers
Proven knowledge of SDN / NNS systems
Experience in installation, commissioning, and troubleshooting of operation system systems (windows, linux)
Knowledge of SNMP, HTTP/S, S/FTP, RADIUS, TACACS+, SDN, JASON API, SQL.
Excellent English knowledge
Customer-oriented and focused
Solution-oriented and open minded
Advantages:

Strong understanding of the various manufacturing technologies and techniques
knowledge of Microwave radio systems
Proven knowledge of IP Networking (L2/L3)
Ability to participate in after-hours on-call rotation
Experience with DB management (DBA)

Remote and onsite support for Ceragon customers
Software Upgrades and complicated / strategic customers installations
Ownership for tier-3 complexed problems
Resolve, diagnose and generate Root Cause Analysis report to customer
Conduct Performance Analysis of MW and layer 3 elements
Involved with customer design teams to complete link designs
Coordinate with provisioning teams to ensure successful deployment
Become the Point of Contact for customer support processes, escalations, and technical support communications with Channel Sales partners and T3 team
Reporting all cases and events on SalesForce CRM
Collaborating and cooperating with various internal departments (PLM, R&D, V&V, Sales, Presales, Operations, Projects)
Conduct Trainings internally and externally
Travel abroad up to 30% of working schedule

What's in it for you?

Benefits Online Platform
Regina Maria Medical subscription
7 Card
Bookster
Tennis and Football
Company Events
Foosball room, Darts, Xbox, Air Hockey &Ping Pong