Customer Support Expert

Employer: Ceragon Networks
Domain:
  • Customer Support - Client Service
  • Telecommunication
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • Updated at: 06.02.2023
    Short company description

    What about us

    Ceragon Networks Ltd. (NASDAQ: CRNT) is the global innovator and leading solutions provider of 5G wireless transport. We help operators and other service providers worldwide increase operational efficiency and enhance end customers’ quality of experience with innovative wireless backhaul and fronthaul solutions.

    Ceragon’s unique multicore technology and disaggregated approach to wireless transport provides highly reliable, fast to deploy, high-capacity wireless transport for 5G and 4G networks with minimal use of spectrum, power, real estate, and labor resources. We deliver a complete portfolio of turnkey end-to-end AI-based managed and professional services that ensure efficient network rollout and optimization to achieve the highest value for our customers. Our solutions are deployed by more than 400 service providers, as well as more than 800 private networks, in more than 140 countries.

    Requirements

    Mandatory:

    Electronic/Telecommunications/Computer engineer (BA/BSc)
    5+ years’ experience in Telecommunications monitor systems
    3+ years of experience dealing with global / Tier-1 customers
    Proven knowledge of SDN / NNS systems
    Experience in installation, commissioning, and troubleshooting of operation system systems (windows, linux)
    Knowledge of SNMP, HTTP/S, S/FTP, RADIUS, TACACS+, SDN, JASON API, SQL.
    Excellent English knowledge
    Customer-oriented and focused
    Solution-oriented and open minded
    Advantages:

    Strong understanding of the various manufacturing technologies and techniques
    knowledge of Microwave radio systems
    Proven knowledge of IP Networking (L2/L3)
    Ability to participate in after-hours on-call rotation
    Experience with DB management (DBA)

    Responsibilities

    Remote and onsite support for Ceragon customers
    Software Upgrades and complicated / strategic customers installations
    Ownership for tier-3 complexed problems
    Resolve, diagnose and generate Root Cause Analysis report to customer
    Conduct Performance Analysis of MW and layer 3 elements
    Involved with customer design teams to complete link designs
    Coordinate with provisioning teams to ensure successful deployment
    Become the Point of Contact for customer support processes, escalations, and technical support communications with Channel Sales partners and T3 team
    Reporting all cases and events on SalesForce CRM
    Collaborating and cooperating with various internal departments (PLM, R&D, V&V, Sales, Presales, Operations, Projects)
    Conduct Trainings internally and externally
    Travel abroad up to 30% of working schedule

    Other info

    What's in it for you?

    Benefits Online Platform
    Regina Maria Medical subscription
    7 Card
    Bookster
    Tennis and Football
    Company Events
    Foosball room, Darts, Xbox, Air Hockey &Ping Pong