Customer Support Representative (with Italian)

About us

Global Remote Services, GRS, is the oldest and leading Independent Contact Centre provider in Romania, with ten years of experience in the Business Process Outsourcing (BPO) market.
Founded in January 2004, in Bucharest, GRS provides a broad range of multilingual and multi-channel contact center and back office services to organizations across Europe.

Global Remote Services has 3 offices in Romania, 2 in Bucharest and one, recently open, in Piatra Neamt. The company has now more than 500 employees and plans to continue its development.

Come join us!

Do you know another European language at an advanced level besides English? Let’s talk!

You don’t need previous experience because we are going to offer you all the necessary trainings. We are looking for ambitious and perseverant candidates willing to learn new skills and capabilities.

Our offices are close to the city center with easy access to the main transportation means. We value our team so we are careful to offer our employees an excellent work environment.

If you are interested in working in a challenging and constantly developing industry we will be happy to welcome you in our team!

We are looking for new mates to join our team.
If you have:
-Fluency in Italian
-Good communication and interaction skills
-Problem solving and analytical skills
-Customer service orientation
-Good PC knowledge (at user level)
-An elevated team spirit
-A previous call center experience is considered an advantage

Then you are the right person for us!

What you are supposed to do:
-Calls management, both inbound and outbound calls
-Provide support to customers by phone or e-mail
-Solve special situations following the existing procedures

We offer :

-Flexible schedule, the possibility to work in shifts
-Rewards according to your performance and involvement
-Benefits package
-Paid training and professional development at the highest level
-A young dynamic and professional team to work with
-Undetermined contract
-A working place very close to the main public transport

If you convinced you, don't hesitate and send us your CV!
However, if this job is not of interest to you, but you know other persons/friends who might be interested, please tell them about us!
We are looking forward to meeting you!