Customer Care Biling with Italian and English REMOTE

Angajator: SalesConsulting
Domeniu:
  • Banci
  • Customer support - Client service
  • Tip job: full-time
    Nivel job: 0 - 1 an experienta
    Orase:
  • BUCURESTI
  • Actualizat la: 06.02.2023
    Scurta descriere a companiei

    Sales Consulting activates on the HR market since 1998, having a national coverage in several areas of expertise: recruiting and selection assessment center HR market mapping/due diligence projects, personnel leasing, payroll.

    Sales Consulting has 2 fully operational branches: Cluj-Napoca (also the head-office) and Bucharest.
    We are developing various projects (Recruitment, Training and Consultancy) in some of the most varied type of industries:
    - AUTOMOTIVE/PRODUCTION/ENGINEERING (Specialists and Middle & Top Management positions)
    - OUTSOURCING (BPO/SSC/CC)
    - IT & C (C++, C#, .NET, Java, Linux etc)
    - FMCG (sales & purchasing positions; all levels)
    - PHARMA (all levels)

    Cerinte

     You have a minimum level of Upper Intermediate Italian & English skills
     Able to work in a dynamic environment
     You are autonomous and proactive
     You are organized, possess good communication & negotiation skills
     Technical matters don’t scare you, you embrace them

    Responsabilitati

     Receives and logs business customer requests via calls, emails, chat, online platform and ensures proper documentation of the request
     Processes transactions for relevant business processes in various systems and tracking tools
     Provides client support through issue resolution, perform escalations (e.g. billing queries not resolved, order not progressing, etc.)
     Communicate with the client via calls to clarify the issue, set expectations and validate resolution of the issue
     Become an expert in Telecom & Networking industry by developing and maintaining product & service knowledge
     Develop business and professional skills by participating in on-the-job training and classroom training
     Interact with business entities from various European countries

    Alte informatii

    Only eligible candidates will pe contacted.