Service Asset & Configuration Management Lead

Employer: LSEG Romania
  • Internet - eCommerce
  • IT Hardware
  • IT Software
  • Job type: full-time
    Job level: 1 - 5 years of experience
  • Updated at: 06.02.2023

    The purpose of the Service Asset and Configuration Management (SACM) Lead role is to support the organisation's SACM capability through the identification, control, recording, reporting, verification and auditing of Configuration Items (CIs) in the Configuration Management Database (CMDB). This is an exciting role supporting the SACM Process Owner to deliver the SACM strategy and goals, and to provide expertise and guidance to the SACM team and their colleagues.

    Key Responsibilities:

    • Develop the SACM process.
    • Deputise for the Process Owner in meetings as the need arises.
    • Help define CMDB scope and CI naming conventions.
    • Ensure that the Service Asset and Configuration Management process is adhered to within the LSEG.
    • Ensure process, procedure and work Instruction documentation is complete, and reviewed on a regular basis.
    • Coordinate and handle compliance to CI identification/registration procedures.
    • Design, develop and run Status Accounting reports for key partners as the need arises.
    • Tackle process failures independently and communicate updates to collaborators.
    • Perform Verification & Audit activities to ensure that changes to the CMDB data are recorded and authorized, maintaining a high-level of completeness, correctness and compliance.
    • Monitor and administer management reports and critical metrics, providing variance explanations and initiating corrective action.
    • Perform key data quality improvement activities, including CI de-duplication and compliance validation.
    • Coordinate and deliver SACM training, and process advice & mentorship to colleagues.
    • Undertake Continual Service Improvement (CSI) Process activities as required.

    Qualifications & Experience:

    • ITIL 3 or 4 Foundation qualification
    • Bachelors degree or equivalent in an IT related field
    • 4 or more years previous SACM experience
    • Experience with ITSM tools including ServiceNow
    • Some experience in development and implementation of SACM processes
    • A good understanding of CMDB technologies and Business Service Mapping
    • Self-motivated, detail oriented, creative and highly focused
    • A proven understanding of IT Infrastructure and technology
    • Able to build relationships and collaborate with a range of people and teams
    • Strong written communication, reporting and presentation skills

    W e are looking for intellectually curious people, passionate about the bigger picture of how technology industry is evolving, ready to ask difficult questions and take care of complicated scenarios. If you are creative and a problem solver, this is the place to be as will be supporting you to fast-forward your career.

    We maximize each employee's potential through personal development and through a wide range of learning tools both formal and informal. We believe that remunerating our people with competitive salaries and a range of attractive benefits such as:

    25 days' holiday per year
    1 additional day off for your Birthday
    Annual wellness allowance
    Share Purchase Plan
    Medical Health Insurance
    Medical Subscription (preventive medical services)
    Dental Coverage
    Life insurance
    Pillar 3 Private Pension
    Meal Vouchers
    Flexible Benefits
    Volunteering Events
    Team Buildings

    At LSEG, we believe that creating a diverse and inclusive organisation is fundamental to the way we deliver on our promise of creating essential partnerships and open opportunities. Our open culture is central to how we deliver our purpose - driving financial stability, empowering economies and enabling customers to create sustainable growth - in everything we do.

    Working with us means that you will be part of a dynamic organisation of 25,000 people across 70 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.

    LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

    We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

    Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it's used for, and how it's obtained, your rights and how to contact us as a data subject.

    If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.