Model scrisoare de intentie. Descarca modele pregatite de specialisti dn care merita sa te inspiri
Customer Care Quality Assurance & Trainer with Italian - Work from Home
This job is no longer active!View all jobs WNS Global Services activeView all jobs Customer Care Quality Assurance & Trainer with Italian - Work from Home active on Hipo.roView all jobs Customer Support - Client Service active on Hipo.ro |
Employer: | WNS Global Services |
Domain: |
|
Job type: | full-time |
Job level: | Student/Graduate |
Location: |
|
Updated at: | 20.03.2023 |
Remote work: | On-site |
WNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities.
WNS Romania is a leading provider of end-to-end BPM solutions in Europe. We are strategic partner to our clients for delivering a full range of basic to complex business processes.
We understand European business while maintaining a global context. We have stood by this statement since our inception in 2008.
Our core capabilities are around German, Italian, Spanish, French, English languages across F&A, Procurement and Customer Service Interaction Services. We have over 11 clients and more than 450 employees across multiple industries like: Insurance, Travel & Leisure, Manufacturing, Market Intelligence, Music & Entertainment and Specialty Minerals.
We are most admired for our people, partnership approach, performance and domain expertise.
Company Description
WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.
We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client.
Ideal candidate for the Quality Assurance&Trainer with Italian position:
- Language skills in Italian (C1) and English (B2); any other relevant language is a plus
- Strong IT navigation skills - fast learner in new technologies
- Relevant experience of minimum 2 years in customer process
- Able to produce dashboards & reports in Excel & presentation formats
- Works with autonomy and flexibility, always with a teamwork attitude
- Multi-tasking, agile skills and flexible to adapt to changes
- Contributes with a positive spirit to a pleasant working environment
- Excellent listening and communication skills
- Good analytical skills
Additional Information
- Bonuses for your results
- A great office, a friendly atmosphere and a multinational environment
- Wide range of development and training options (including soft skills and language courses)
- Medical coverage
- Bookster and Benefits Online for you to enjoy your hobbies
Job Description
RESPONSIBILITIES
- Responsible to achieve the Quality KPI/SLA of the process for the team
- Responsible to achieve the Training KPI/SLA of the process for the team
- Ability to deliver through people
Responsibilities
Job Description
Job Description
RESPONSIBILITIES
- Responsible to achieve the Quality KPI/SLA of the process for the team
- Responsible to achieve the Training KPI/SLA of the process for the team
- Ability to deliver through people
Job-uri similare care te-ar putea interesa: |
|
---|---|
Game Presenter with English 3000 - 4200 RON NET / luna | |
Customer Support with Polish & English (Work from office) Aplica fara CV | |
Customer Services & Leasing Supervisor with Italian Aplica fara CV | |
Vezi job-uri similare (313) |
Raporteaza eroarea la