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Customer Care Biling with Italian and English
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|Nivel job:||0 - 1 an experienta|
Sales Consulting activates on the HR market since 1998, having a national coverage in several areas of expertise: recruiting and selection assessment center HR market mapping/due diligence projects, personnel leasing, payroll.
Sales Consulting has 2 fully operational branches: Cluj-Napoca (also the head-office) and Bucharest.
We are developing various projects (Recruitment, Training and Consultancy) in some of the most varied type of industries:
- AUTOMOTIVE/PRODUCTION/ENGINEERING (Specialists and Middle & Top Management positions)
- OUTSOURCING (BPO/SSC/CC)
- IT & C (C++, C#, .NET, Java, Linux etc)
- FMCG (sales & purchasing positions; all levels)
- PHARMA (all levels)
You have a minimum level of Upper Intermediate Italian & English skills
Able to work in a dynamic environment
You are autonomous and proactive
You are organized, possessing good communication & negotiation skills
Technical matters don’t scare you, you embrace them
Receives and logs business customer requests via calls, emails, chat, and online platform and ensures proper documentation of the request
Processes transactions for relevant business processes in various systems and tracking tools
Provides client support through issue resolution, and performs escalations (e.g. billing queries not resolved, order not progressing, etc.)
Communicate with the client via calls to clarify the issue, set expectations, and validate the resolution of the issue
Become an expert in Telecom & Networking industry by developing and maintaining product & service knowledge
Develop business and professional skills by participating in on-the-job training and classroom training
Interact with business entities from various European countries
Only eligible candidates will be contacted. Thank you for your interest!
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