Application Technical Support Associate with German

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Employer: Accenture
  • IT Software
  • Job type: full-time
    Job level: 0 - 1 years of experience
  • nationwide
    Updated at: 03.02.2023
    Job remote: On-site
    Short company description

    Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent and innovation-led company with 738,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Accenture Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients succeed and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.
    In Romania, Accenture operates since 2006 and now has more than 4500 people in Bucharest, Timisoara, Iasi, Brasov, Cluj-Napoca and Targu Mures who offer solutions in Strategy & Consulting, Technology, Industry X & Intelligent Operations to our clients from Banking & Insurance, Telecommunications, Automotive, Retails, Energy, FMCG & more.


    Every day is a process of growth, being responsible for:

    Receives and logs internal and external customer requests/issues and ensures proper documentation;
    Performs customer request/problem identification and follows defined procedures to resolve correctly. Documents troubleshooting efforts and customer information in data capture tool and when required, transfers call or promptly notifies responsible party for resolution;
    Performs incident notification and escalation to ensure problems/requests/issues are communicated effectively and receive proper management attention;
    Develops and maintains knowledge of customer-specific business environments;
    Develops and maintains an understanding of customer Service; Level Agreements and department’s/product’s key performance requirements;
    Develops and maintains product knowledge, industry knowledge, and business and professional skills by participating in on-the-job training and classroom training.


    Skills that make your work successful:

    You have Advanced German & English language skills;
    You communicate easily;
    Data Quality;
    Service Level Agreement understanding/handling;
    Organization skills, attention to detail, and follow-through to resolve any outstanding issues;
    Good technical aptitude with an ability to learn quickly;
    Computer literacy and working knowledge of Microsoft Office;
    Self-Motivated, positive attitude and approach.