Customer Support Engineer with European Languages

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On behalf of our partner, a multinational technology company, that design, develop and sell telecommunications equipment and consumer electronics, we are looking for Customer Support ENGINEERS for their "Digital Power Department".

Ideal candidate

Key Attributes:

Good customer relationship management skills;
Ability to absorb and then fully communicate technical information and data;
Approachable, adaptable and solution-orientated;
Very organized, reliable and consistent;
Tenacious, Dedicated and Self-sufficient;
Ability to co-operate and work with peoples from different cultures;
Availability to work on shifts if necessary;

Qualifications:

Graduate of a Polytechnics University Fluency in English and any of the following languages would be an advantage: Italian, German, Dutch, French, Polish or Greek.
At least 1 year of experience in customer support field is mandatory requested;
Being interested/ motivated to learn more about power electronics.

Required Experience - nice to have:

Experience of reading and understanding electrical schematic diagrams and specifications with the ability to pick out and interpret relevant information;
Good Understanding of PV plant structures, roof top structures;
Multi-skilled in both the theoretical and practical aspects of electrical work.

Responsibilities:

Provide after-sales assistance for the Solar products developed by the client, by phone8 and by mail, to the customers from Europe, Australia, North America, MEA;
Onsite support in case of major or critical problems that can’t be solved by customer or local subcontractor according to SLA Responsible for Network Upgrade/Swap according to the team planning
Responsibilities include but not limited to: Monitoring, updating Quality analysis and improvement processes.

Offer:

Motivational salary package and annual performance bonus Gym discounts;
Private Medical Insurance;
Paid 4 hours leave per month;
Flexible work schedule;
Opportunity to work on shifts;
Weekly fruit day;
Transport allowance;
Sim allowance;
Life time learning environment and tools.