Lead Customer Experience Specialist - hybrid work, 9 - 17.30

Honeywell is a Fortune 100 company that invents and manufactures technologies to address tough challenges linked to global macro trends such as safety, security, and energy. With approximately 122,000 employees worldwide, including more than 19,000 engineers and scientists, we have an unrelenting focus on quality, delivery, value, and technology in everything we make and do.

Qualifications:

Bachelor’s degree (or equivalent experience);
Business fluent in written and spoken English, other European languages represent a plus;
2+ years of Customer Support experience;
Strong knowledge/experience with CRM/SAP and CRM/ERP system business processes;
Medium level of MS office skills (Excel, Word, Outlook, PowerPoint).
We offer:

Medical plan provided by Signal Iduna;
Budget for flexible benefit scheme which can be used for travel, sports, dental scheme, and others;
Transportation budget and fuel cards;
Business Travel Accident Insurance;
Voluntary defined contributory pension plan;
Meal allowance;
Paid vacation and time off Honeywell employees are provided Christmas and Children vouchers, as well different family aids.
If this is your dream role, then we'd love to hear from you.

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

When you join Honeywell, you become a member of our global team of thinkers, innovators, dreamers and doers who make the things that make the future. That means changing the way we fly, fueling jets in an eco-friendly way, keeping buildings smart and safe and even making it possible to breathe on Mars.

Working at Honeywell isn’t just about developing cool things. That’s why all our employees enjoy access to dynamic career opportunities across different fields and industries.

Are you ready to help us make the future?

We have an opportunity for a Lead Customer Experience Specialist to join our Safety and Productivity Solutions team in Bucharest. The Customer Support Organization has an important role to play as they serve as the primary customer contact for an assigned portfolio of accounts they bring the customers, sales and business operations together.

They are responsible for commercial and operational activities as part of the Order-To-Cash process: i.e. validation and booking of customer orders, managing order changes, providing status updates, managing physical & financial claims with a strong alignment with all relevant internal functions as part of the end-to-end customer experience.

Lead Customer Experience Specialist responsibilities:

Timely gather all relevant info to accurately respond to all customer queries related to:
product availability, stock levels, list prices where applicable (awareness of confidentiality constraints), lead times, minimum order quantity and/or value;
Accurately and on time perform system updates: new customer set-up, customer amendment and change

Validation and order entry of customer purchase orders within defined target;

Act as an active interface between customer, ISC, Logistics, Transportation, Finance and Sales to meet customer expectations, improve the end to end cycle where possible as well as maximize revenue;

Supports all customer disputes regarding standard return transactions, defective items, damaged shipments and ensures fast resolution in collaboration with other internal departments;
Acts as SME in relation to all users & stakeholders for the respective region and supports building a knowledge base library with customer/process specifics.