Contact Center Associate – Portuguese (plus English) Work From Office

IGT Solutions (IGT) is a leading BPM, Technology and Digital Services and Solutions Company committed to deliver innovation and business excellence across the entire spectrum of Travel, Transportation and Hospitality domain.

Your Profile
 Excellent speaking and writing skills in Portuguese (C1 level) and English – fluency in speaking and writing correctly and at ease - mandatory
 Previous work experience in an international hospitality environment is a valuable advantage, but not mandatory
 Good Communication and Customer Service skills, any experience in BPO / Contact center will be an added advantage
 Graduate in any discipline / Under graduates
 Willingness to search for required information from customer with a strong focus on solving clients requests
 Proficient in Microsoft Office, Outlook, Social Media
 Willing to work in a contact center environment

Key Responsibilities
 Deliver exemplary customer service via phone calls / email / social media
 As part of the Contact Center team, manage phone calls /email / social media messaging from world leading hotel group’ customers and handle queries about new reservations, changes to existing bookings and other aspects of hospitality, services, baggage queries

We Offer

Competitive salary package
Thorough training enabling all team to perform effectively
Career growth opportunities within an international developing team