Customer Service Representative with Italian

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  • Customer Support - Client Service
  • Sales
  • Job type: full-time , Job Remote
    Job level: 0 - 1 years of experience
  • nationwide
    Updated at: 27.01.2023
    Short company description

    Who we are is a leading multi-licensed, multi-asset fintech group on a mission to revolutionize the way people trade online by delivering investing services to everyone, everywhere. We operate across the globe through our own & partner offices in Europe, Asia, South Africa, the Middle East, and Latin America.

    Our journey began in 2016, and we've since grown to a dynamic and varied global team of 400+ people based in 9+ offices worldwide, including our office in Bucharest.

    We are on an accelerated growth path. We actively encourage fast-paced career paths, with each employee having the chance to rapidly promote to management roles of coordination of new teams or offices for our companies.

    What’s the team like

    Our products are created by quick-thinking, talented individuals that "roll up their sleeves and make it happen."

    If you're someone that likes working in a fast-paced, multicultural atmosphere with friendly co-workers as you focus on high performance enabled by high-end technology, you've come to the right place!


    ✅ Be a native or near native Italian speaker.
    ✅ Have a University / College degree in Business, Marketing, Computer related field or equivalent.
    ✅ Previous customer service experience would be an advantage.
    ✅ Have good presentation, communication, organizational and time management skills.
    ✅ Have excellent communication skills.
    ✅ Have advanced computer skills, CRM.
    ✅ Have strong oral and written communication skills, as well as presentation skills.


    🚀 What you'll be actively doing:

    ➡️ Provide world-class service, support and guidance to our client base via chat, phone, and email.
    ➡️ Represent the company and product at the highest possible level.
    ➡️ In-depth understanding of multiple workflows, policies, and tools.
    ➡️ Provide to our customers knowledge, best practices in how to gather and use information, in order to be able to make informed decisions in the market.
    ➡️ Schedule and attend meetings.
    ➡️ Stay up to date on the latest financial happenings and major headlines.
    ➡️ Participation in exciting events in our industry (expos, seminars, etc.).
    ➡️ Respond in timely manner to all the needs and inquiries of our customers.
    ➡️ Ensure all client inquiries are responded to in full, including any follow-up inquiries.

    Other info

    💎 Here are your perks of joining us!

    Go for challenges, be proficient and committed, and you will grab the fruit of satisfaction, pride and you will be duly rewarded.

    Global Career Evolution | grows fast. Turn your passion and dedication into results, and so will you! Bring your enthusiasm to work, be hands-on with your projects, be keen to grow! Our international environment, with its global diversity, will provide you with ample opportunities to learn, perform and make an impact to be proud of. Hard work makes for true winners!

    Professional Hyper Growth | To challenge the future, you need knowledge close-at-hand. We make sure you get the finest trainings and certifications to propel your career. Cross-functional projects lead to cross-functional learning. We work together, we learn from one another.

    Connection & Belonging | People who belong together, perform together, and they do it far better! We give you every chance to foster real connection & true belonging through lots of cool activities. Great experiences and quality time enjoyed together drive focus and results.

    Reward & Recognition | In a constantly changing world, you’ll need a strong foothold. You will have a fixed income aligned with your professional experience. We have also leveled up the game with performance bonuses to honor your accomplishments.

    Are you driven and a team player? Let’s meet and challenge the future together!