Packet Core Operations

_VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value and enhancing quality and efficiency across 28 countries, and operating from 6 locations: Albania, Egypt, Hungary, India, Romania, and the UK.

Over 26,000 highly skilled individuals are dedicated to being Vodafone Group’s partner of choice for talent, technology, and transformation. We deliver the best services across IT, Care, Business Intelligence Services, HR, Finance, Supply Chain, HR Operations, and many more. Established in 2006, _VOIS has evolved into a global, multi-functional organisation, a Centre of Excellence for Intelligent Solutions focused on adding value and delivering business outcomes for Vodafone.

_VOIS is proud to be an Equal Employment Opportunity Employer. We celebrate differences and we welcome and value diverse people and insights. We believe that being authentically human and inclusive powers our employees’ growth and enables them to create positive impact for themselves and society. We do not discriminate based upon age, colour, gender (including pregnancy, childbirth, or related medical conditions), gender identity, gender expression, and national origin, race, religion, sexual orientation, status as an individual with a disability, or other applicable legally protected characteristics.

• Detailed understanding of PS core protocols (IP, TCP, UDP, SCTP, GTP, Radius, SIGTRAN, RANAP, GMM, Diameter)
• Packet Switch E2E network analysis and troubleshooting problem and change management
• Good knowledge of a mobile network architectures including Volte with experience in main vendors technologies (Ericsson preferred, Cisco, Nokia, Huawei)
• Telco Over Cloud and virtualization layers such as VMWARE and knowledge of corporate environment and involved protocols (MPLS/ IPSEC Tunnel)
• Hands on experience with Packet Core elements (GGSN, SGSN, MME, S/PGW)
• Scripting knowledge (Linux, Python, Ansible) desirable
• Team working oriented.
• Good communication skills.
• English (spoken and written).
• Italian (nice to have).
• University degree: faculty of Electronics, Telecommunications and Information Technology
• 2 years of experience in Telecommunication on similar position.

• In case of incident, assure trouble shooting analysis and all the repair actions, including vendor support escalation, in order to achieve service and performance restoration.
• Perform proactive maintenance activities to prevent incidents and constantly optimize the network, e.g. Daily Walkthroughs and Health checks for Packet Core components.
• Solve network related Customer Complaints within SLA. Tracing and debugging on various Packet Core Networks elements (SGSN, GGSN, DNS, etc.). Complex traffic and E2E service trend and protocol analysis
• Knowledge sharing in order to increase technical skills of other teams involved in deployment and operations activities in the network. Introduce and manage cutting edge technologies including vendor and on the job training
• Assure planned work activities and upgrade of Packet Core components. Onboarding and implementation of Service requests ensuring quality of service and avoiding regression on functionalities.

• Work from Home– Hybrid approach
• Medical and dental services
• Life insurance
• Dedicated employee phone subscription
• Special discounts for gyms and retailers
• Annual Company Bonus
• Ongoing Education – we continuously invest in you to ensure you have everything needed to excel on the job and enhance your skills
• You get to work with tried and trusted web-technology
• Getting in on the ground floor of and technology changing company
• Flexible Vacation – Take time off when you need it, we trust you!
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