Commercial Customer Support with Romanian

What will you do?

• Provide first-level general support pre-sales and post-sales, telephone, mail, and electronic to SE customers and partners or ensure a proper escalation to the first-level technical support: price & availability, product selection, product substitution, answer question on catalog or online application, support on on-line self-service tools;
• Responsible for answering incoming telephone calls, e-mails, web-based tickets and prioritizing customer’s support needs;
• Order Management: enter, change, and manage requests related to orders in cooperation with country representatives;
• Provide support to the customers for commercial and logistic returns products;
• Provide support to the customers for solving logistic and commercial complaints;
• Proactive information communication;
• Complete documentation and follow up on all commitments and customer details;
• Actively create/modify knowledge database;
• Collaborate with Marketing on new product launches
• Ongoing proactive research and learning about new products, technologies, and applications;
• Participate in the interaction center’s continuous improvement process;
• Liaise between customers, After-Sales, and Marketing regarding Product Quality Returns.
• Acts as backup for colleagues who offer customer service support in the same language when they are not in the office and/or for colleagues who offer support in a different foreign language in English when they are not available.

• Education: Associate’s Degree requested, Bachelor’s Degree preferred;
• Fluent in English;
• Previous experience in customer support or sales is desirable;
• Working electrical knowledge is an advantage.
• Ability to multi-task (logging queries while speaking with customers);
• PC skills (Microsoft, Windows, ERPs);
• Basic aptitude for learning technical concepts essential;
• Excellent interpersonal, communications, and time management skills;
• Ability to work on own initiative, but also as part of a team;
• Strong verbal and written communication skills are required;
• Flexible and have the ability to learn quickly;
• Previous CRM experience is an advantage.

• Flexible work schedule and home-office options (hybrid);
• A wide range of benefits: Bookster, Wellington platform, Meal tickets, discounts at several partners;
• Medical & healthcare options: Private medical subscription; Life insurance;
• Mental healthcare: Employee Assistance Program (24/7 online counseling)
• One day off to celebrate your birthday with your beloved ones;
• Hands-on training and access to our technical labs;
• Development Plan through Career path and coaching;
• Open Talent Market - a platform where you can easily find your next challenge, an exciting project, or a cool mentor;
• Sustainability is at the heart of what we do, who we are, and what we believe in;
• Exposure to a multicultural and dynamic environment;
• Diversity and Inclusion – an integral part of the company's history, culture, and identity.