Dispatch Specialist with French (15 - 23.30), hybrid work

Angajator: Honeywell
Domeniu:
  • Customer support - Client service
  • Tip job: full-time
    Nivel job: 0 - 1 an experienta
    Orase:
  • BUCURESTI
  • Actualizat la: 08.02.2023
    Scurta descriere a companiei

    Honeywell is a Fortune 100 company that invents and manufactures technologies to address tough challenges linked to global macro trends such as safety, security, and energy. With approximately 122,000 employees worldwide, including more than 19,000 engineers and scientists, we have an unrelenting focus on quality, delivery, value, and technology in everything we make and do.

    Cerinte

    Qualifications:
    Advanced level of French and English
    • High school diploma and some experience in the field Bachelor degree in Management, Computer Science or a technology related discipline is preferred
    • Experience in the industry is preferred
    • Good interpersonal and verbal & written communication skills
    • Demonstrated experience with Knowledge Management & Call Center Management
    • Good administration skills

    Responsabilitati

    You will provide professional coverage of Technical Support Helpdesk. You will support focus on accuracy, timely feedback, and customer satisfaction. You will drive timely identification, investigation, resolution, root cause analysis and replication of technical issues. You will develop broad understanding of customer needs. You will support the knowledge-sharing mindset, methodology, and tools. You will help develop Technical Support processes. You will ensure proper documenting and recording of all activity and communication.

    Responsibilities:
    • Facilitate issue identification and analysis
    • Investigate and resolve technical issues
    • Track requests resolution
    • Provide technical training
    • Build relationships with customers
    • Develop and share knowledge

    Alte informatii

    We offer:
    • A culture that fosters inclusion, diversity and innovation
    • Market specific training and ongoing personal development
    • Career growth opportunities
    • Experienced leaders to support your professional development
    • International work environment
    If this is your dream role, then we'd love to hear from you. We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.