Accounts Receivable Specialist with French/Italian/Spanish

EXL (NASDAQ: EXLS) is a leading business process solutions company that looks deeper to drive business impact through integrated services and industry knowledge.

Fluent French/Italian and English is essential
3+ years' experience in collections / customer contact experience & call quality audit
Experience working with a large, global finance team or BPO firm is an advantage Strong relationship management skills and ability to influence decision-making among senior stakeholders within a matrixed environment
Strong financial acumen and analytical thinking Strong working knowledge of SAP S4 accounts receivable capabilities
Highly motivated and detail-oriented with an ability to take ownership and multi-task Proven success in collaborating with external clients as partners
Excellent communication skills with the ability to challenge & collaborate Demonstrated ability to work effectively both independently and as a part of a team Excellent Google suite & MS Office skills

Perform the day-to-day shared services collections function within the defined process standards
Escalation management & performance reporting
Proficiency in AR reporting including debtors aging, unapplied cash etc.
Achieve daily, weekly and monthly targets as assigned by management and prioritising the collection of debt within the AR ledger
Communicate with customers via verbal and email communication
Resolve open cases with haste to enable timely reporting
Perform internal investigation to support customer resolution of identified issues Use experience to support team leads in decision making process surrounding aged collections from debtors
Responsible for recording and performing internal investigation to support customer resolution of identified issues Liaise with internal teams to understand if accounts should suspended / reactivated
Calculate overdue interest in dunning letters, based on customer type Prepare and pass non collectable debtors to litigation / third party team Work closely with the Credit Provider and Financial Controllers to follow the guidelines outlined in the Credit Policy Research and respond to internal/customer inquiries, which may include but is not limited to providing invoice copies and statements and updating system notes as required
Resolve disputes by working with internal teams and/or the customer to verify information
Assist in ad-hoc projects relating to the company Perform all other duties as assigned or required Continuously look for and create more efficient processes and implement improvements