Contracts and Billing Specialist (Customer Experience) 15 - 23.30/15.30-00.00

Honeywell is a Fortune 100 company that invents and manufactures technologies to address tough challenges linked to global macro trends such as safety, security, and energy. With approximately 122,000 employees worldwide, including more than 19,000 engineers and scientists, we have an unrelenting focus on quality, delivery, value, and technology in everything we make and do.

Qualifications:

BA degree or equivalent experience;
Fluency in English (written and spoken) - B2 level at least
Minimum 1.5 years relevant experience in customer service/ order administration, customer facing (internal or external) or sales environment including close liaison with account managers and partners in a channel go to market model;
Computer literate with competency in Windows and MS Office skills;
Good interpersonal and communication skills.
We offer:

Medical plan provided by Omniasig;
Budget for flexible benefit scheme which can be used for travel, sports, dental scheme, and others;
Transportation budget and fuel cards;
Business Travel Accident Insurance;
Voluntary defined contributory pension plan;
Meal allowance;
Paid vacation and time off Honeywell employees are provided Christmas and Children vouchers, as well different family aids.
If this is your dream role, then we'd love to hear from you.

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We have an opportunity for a Sr. Customer Experience Specialist to join our Safety and Productivity Solutions team in Bucharest. In this role, you will be responsible for administration of service contracts (new and existing) in order to maintain the right level of performance and support internal and external customers. You will be making sure all queries are dealt with on time (respecting the agreed SLA), and you will process and invoice accordingly all orders received. Handle the credit process on demand from start to end as per customer request or PE/ PR credits ordered at the backend of the process.

Sr. Customer Experience Specialist responsibilities:

Act as primary point of contact to accept service orders from customers via email, EDI and phone;

Answer customer inquiries and effectively communicate the process and procedures for clear understanding;

Process customer requests for contract cancellations and/ or credits;

Review order requests against defined set of requirements to determine compliance – this includes sold-to/ ship-to/ bill-to authority, validity of requested pricing, financial terms and service availability;

Accurately enter orders into CRM system for fulfillment within a specified timeframe from receipt;

Consistently monitor pending and open order requests to follow-up and resolve issues with internal departments such as finance, product management, sales and service teams or follow-up with customers as needed.

Hybrid work in Bucharest - 3 days from the office.