Advisor with English - Sibiu

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Employer: Computer Generated Solutions Romania
Domain:
  • Customer Support - Client Service
  • IT Hardware
  • Telecommunication
  • Job type: full-time
    Job level: Student/Graduate
    Location:
  • Sibiu
  • Updated at: 27.01.2023
    Short company description

    CGS is an American outsourcing company, owning one of the largest support centers on the Romanian market. CGS is listed in the first 15 best companies of its kind in the world; meanwhile, our client portfolio includes company in Forbes Top 500, as well as top European companies.

    We offer extensive training sessions and we stand for promoting people from within: more than 90% of out managers started in our company on entry-level positions.
    As an employee of CGS you may choose to have a flexible schedule, with the possibility to work full time or part time according to your availability.

    We also provide an attractive package (salary, health insurance, performance bonuses, food coupons and other benefits).

    Aflati mai multe despre politica de confidențialitate CGS cu privire la prelucrarea datelor dumneavoastra personale : http://romania.cgsinc.com/wp-content/uploads/2018/05/CGS-GDPR-Candidate-privacy-policy-RO.pdf

    Requirements

    -Available to work night shift;
    -Customer focus and fluent English speaking and comprehension skills;
    -Must be able to communicate to customers in a professional manner and convey issues preventing order process effectively;
    -Basic typing skills and keyboard control functions to enhance data entry productivity.

    Responsibilities

    • Help the customers: provide client support and technical issue resolution via phone and e-mail;
    • Providing help for installing and configuring computer hardware operating systems and applications;
    • Troubleshooting system and network problems and diagnosing and solving hardware/software faults;
    • Provide support, including procedural documentation;
    • Respond within agreed time limits to call-outs;
    • Work continuously on a task until completion (or referral to third parties, if appropriate);
    • Prioritize and manage many open cases at one time;
    • Establish a good working relationship with customers and other professionals.

    Other info

    Benefits:

    • Meal tickets.
    • Development of communication and negotiation skills.
    • Get instant access to incentives and bonuses – financial and non-financial.
    • You will gain a lot of expertise by working with some of the largest companies from various industries.
    • We will offer you the opportunity to take your career and your personal development to the next level.
    • Join the largest Contact Center and career starter company in Romania.
    • Access discounts on a private medical subscription offered by Regina Maria.
    • Join a 7card membership, which offers discounts to access the gyms and outdoor activities.