Customer Support

Our heart and foundation have always been our people. They are what makes Heaven Solutions a competent counterpart for a long-term partnership.
Heaven Solutions is a fast growing technology company with offices in USA, Finland, Germany and Romania. Our core competencies are business and IT alignment and transforming IT in a strategic asset. Our customer list includes industry leaders and role model companies. Our core values are trust, transparency and honesty. Given this foundation, we consider each day a new challenge and strive for continous improvement and innovation.

➢ Availability to work from 4 PM - 12 AM;
➢ Willingness to work in a customer-facing role;
➢ Ability to focus and achieve goals;
➢ Team player with good communication skills and attention to detail;
➢ Enjoying working in direct collaboration with the customer;
➢ Adaptability and openness to learning new things;
➢ Advanced level of written and spoken English;

➢ Counseling the customers regarding the issues that may appear;
➢ Responding to customer queries in a timely and accurate way, via phone, email, or chat;
➢ Identifying customer needs and helping customers use specific features;
➢ Ticketing process through the control panel and features in the app;
➢ Update our internal databases with information about technical issues and useful
discussions with customers;

➢ Full remote work;
➢ A rewarding work experience, competitive compensation, and loyalty benefits;
➢ Continuous development;
➢ Training and certifications;
➢ Language courses;
➢ Team buildings and various incentives;