B2B Market Responsible with Russian

AstorMueller is an international company with locations in Switzerland, Romania, and India. As one of the leading European shoe manufacturers, we stand for the development and production of high-quality women's and men's shoes as well as their marketing and have in-depth knowledge in the areas of design, development, production, sales, and marketing.

The best Sales Supports are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk and understand the value of good communication skills. They can put themselves in their customers’ shoes and advocate for them when necessary. Problem-solving also comes naturally to customer support.

Your Profile

Experience as a Client Service Representative/Sales Support is a plus, but not required;

Customer orientation and ability to adapt/respond to different types of characters;

Excellent communication and presentation skills;

Ability to multi-task, prioritize, and manage time effectively;

Fluency in English is required as well as another language spoken - Russian is preferred!

Be responsible for managing and responding to customer queries in a timely and accurate way, via phone or email and professionally resolve all situations related to our customers;

Liaise with the sales force to ensure strategical growth of the market;

Build sustainable relationships and trust with customer accounts through open and interactive communication;

Provide accurate, valid, and complete information by using the right methods/tools;

Handle customer complaints, provide appropriate solutions and alternatives within the company’s guidelines as well as follow up to ensure resolution;

Follow communication procedures, guidelines, and policies;

Liaise with different departments within the company in both the Romanian and German offices, these are mostly: Accounting, Logistics, Marketing, Digital and Analytics and Purchasing to have a global view on the assigned market.

Your Advantages

Attractive salary package according to your experience, including bonuses

Meal tickets

Access to Bookster

Access to a private medical insurance

Trainings and certifications based on personal development goals

Time off on special occasions

Discount at our products

Team building activities

Challenging and interesting projects in a dynamic international working
environment

Possibilities of promotion and development of a career plan.

• 13th salary
• Special events bonus (ex: Easter, Christmas)
• Medical insurance
• Trainings
• Courses
• Certifications
• Bookster subscription
• Discount for company products / discount for services of partner companies
• Extra days off
• Flexible work schedule
• Teambuildings / trips
• Laptop
• Meal vouchers