Customer Support with French

...enthusiastic and outstanding! ... helpful and present! ...young and smart!... ah, almost forgot:
also good-looking!...

This is in a nutshell the Lugera team in Romania.

A bunch of dedicated, happy people ready to face in a natural, positive and friendly fashion all your challenges... a bunch of people at the service of people, unconditionally!

We started with hope in our souls and a smile on our faces when many others were there, way ahead of us.
We managed to make our voice heard out loud and the warmth of our hearts touched each and every recruitment we accomplished... why? ...because we are caring people, driven by the power of
“WE CAN DO IT!”

And you know what? We continue this way! And Lugera Republic is whatever republic should be: smiles on every face, glamour on every "street", laughter and success in every "building"!

Everyone who applies for a Lugera job is officially a citizen of our republic!

Spoken languages: fluent French (B2/C1); English B1.
Technical college or university is not mandatory as necessary training will be ensured;
Previous customer support experience is an advantage;
Excellent customer service abilities: client orientation, active listening and interpersonal skills;
Ability to work in a dynamic environment and to multitask;
Availability to work in shifts

Providing accurate and optimal IT solutions via telephone, e-mails or chat;
Being able to troubleshoot different issues (office, windows, outlook, internet, specific applications, hardware);
Assisting in the resolution of customer and support issues to ensure a positive impact on customer satisfaction;
Following-up the existing back-log;
Complying with project’s performance indicators;
Communicating with other designated teams and escalate complex issues.

Financial benefits:
Undetermined term labor contract
Meal tickets (25 lei), 1 per working day
Expense account for holidays 1000 lei / year
Gift vouchers (Christmas, Easter, etc)
Performance bonus
Night shift and week-end bonus
Financial aid for special events (birth, marriage, etc)
Referral bonus

Health and comfort:
Modern and central office location City Business Center
Medical subscription to the Regina Maria clinic
7card subscription (co-payment)

Fruit and pastry day at the office
Extra vacation days (1 vacation day for each year spent in Everience)
Expense note for glasses after 1 year experience in Everience: 400 lei / year
Workshops for our employees’ children at the French Institute
Possibility to work remote

Personal and professional development:
Technical training 2-4 weeks
Personal development workshops
French language training courses provided by the French Institute
Technical training and certifications
Career development plan


PR/022673