Customer Support with German - Remote

Employer: Lugera & Makler
Domain:
  • Customer Support - Client Service
  • IT Hardware
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • Timisoara
  • Updated at: 03.12.2022
    Short company description

    ...enthusiastic and outstanding! ... helpful and present! ...young and smart!... ah, almost forgot:
    also good-looking!...

    This is in a nutshell the Lugera team in Romania.

    A bunch of dedicated, happy people ready to face in a natural, positive and friendly fashion all your challenges... a bunch of people at the service of people, unconditionally!

    We started with hope in our souls and a smile on our faces when many others were there, way ahead of us.
    We managed to make our voice heard out loud and the warmth of our hearts touched each and every recruitment we accomplished... why? ...because we are caring people, driven by the power of
    “WE CAN DO IT!”

    And you know what? We continue this way! And Lugera Republic is whatever republic should be: smiles on every face, glamour on every "street", laughter and success in every "building"!

    Everyone who applies for a Lugera job is officially a citizen of our republic!

    Requirements

    For one of our clients, a company that provides end-to-end IT services, we are looking for a Call Center Operator with German.

    Good written and spoken English and fluency in German;
    High School degree, preferably technical college or university;
    Minimum 1 year of relevant professional experience, in a similar position;
    Excellent customer service abilities: client orientation, active listening and interpersonal skills;
    Previous experience in a multinational company is an advantage;
    Ability to work in a dynamic environment and to multitask.

    Responsibilities

    Providing accurate and optimal IT solutions via telephone, e-mails or chat;
    Assisting in the resolution of customer and supporting issues to ensure a positive impact on customer satisfaction;
    Following up the existing backlog;
    Troubleshooting different issues (office, windows, outlook, internet, specific applications, hardware);
    Complying with the project’s performance indicators;
    Communicating with other designated teams and solving complex issues.

    PR/022672