Sales Support Specialist

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Employer: LSEG Romania
Domain:
  • Internet - eCommerce
  • IT Hardware
  • IT Software
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • Updated at: 15.02.2023
    Remote work: On-site


    WHY IS THIS JOB IMPORTANT?

    The Sales Support Specialist drives sales efficiencies by reducing the administration burden on Account Management. As the main liaison to Customer Administration, this role facilitates the order to cash cycle in an accurate and timely manner. Person in this role work closely with internal partners to address customers' administrative issues and coordinate complex deals.

    SOME OF THE DAILY TASKS:

    • Collaborate closely with Order Management Specialists (OMS) for order processing, credits procedures, Genesis, GRC systems, etc.
    • Develop customers' relationships to address administrative problems and collaborate with internal partners on resolving issues
    • Administer complex deals in collaboration with Account Managers and Order Management Specialists
    • Support obtaining signed contracts and order forms from customers
    • Manage Free Trials for setup and extension in Genesis
    • Act as first line support for Account Managers on order process and system queries
    • Play a supporting role in the annual price increase process - e.g. reporting on contractual exceptions and business exceptions
    • Support GRC and Genesis with OMS team (trials, documentation, ELM, processing) with proactive escalation of issues/blockers as required
    • Entitlement support - user swaps (Eikon and FXT), exchange / third party additions and removals, user lists (genesis only)

    WHAT TO BRING:

    • Extensive knowledge of business products and processes
    • Solid understanding and experience with detailed technology projects
    • Excellent problem-solving and analytical skills with the ability to apply knowledge and creativity to resolve standard and sophisticated client issues, improving service offerings
    • Strong communication skills (written, oral, presentation)
    • Organization and prioritization skills with attention to detail
    • Ability to adapt to dynamic and fast paced work environment
    • Ability to troubleshoot and make appropriate decisions based on knowledge of business objectives
    • Confident, open, and ready to help phone presence required
    • Proven track record of tackling multiple projects and see them to completion successfully
    • Ability to work in a team environment as well as independently with minimum supervision
    • Bachelor's degree qualified or above

    We are looking for intellectually curious people, passionate about the bigger picture of how technology industry is evolving, ready to ask difficult questions and deal with complicated scenarios. If you are creative and a problem solver, this is the place to be as will be supporting you to fast-forward your career.

    We maximize each employee's potential through personal development and through a wide range of learning tools both formal and informal. We believe that remunerating our people with competitive salaries and a range of attractive benefits such as:

    25 days' holiday per year
    1 additional day off for your Birthday
    Annual wellness allowance
    Share Purchase Plan
    Medical Health Insurance
    Medical Subscription (preventive medical services)
    Dental Coverage
    Life insurance
    Pillar 3 Private Pension
    Meal Vouchers
    Flexible Benefits
    Bookster
    Volunteering Events
    Team Buildings

    At LSEG, we believe that creating a diverse and inclusive organisation is fundamental to the way we deliver on our promise of creating essential partnerships and open opportunities. Our open culture is central to how we deliver our purpose - driving financial stability, empowering economies and enabling customers to create sustainable growth - in everything we do.

    Working with us means that you will be part of a dynamic organisation of 25,000 people across 70 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.

    LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

    We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

    Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it's used for, and how it's obtained, your rights and how to contact us as a data subject.

    If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.

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