Content Reviewer- Process Associate with Polish
We are Genpact. Transformation happens here!
With a startup spirit and 90.000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands – and we have fun doing it! Now, we’re calling all the rule-breakers and risk-takers who see the world differently and are bold enough to reinvent it. Come, transform with us!
Genpact in Romania
We are #1 in TOP Best Employers 2019 in the BPO category. With more than 3.500 employees in our Cluj-Napoca and Bucharest offices, we are ranked as the largest employer and talent developer in the business services industry. Our service portfolio includes four big domains: Finance and Accounting, Procurement and Supply Chain, Collections and Customer Service and IT infrastructure Management.
A constantly growing company
In Romania, Genpact is constantly looking for talents to join our growing teams in Bucharest and Cluj-Napoca. We work exclusively with foreign language speakers for different roles such as Accounts Payable, Accounts Receivable, General Ledger, Customer Support, IT Support, Procurement and Order Management.
While working with Genpact, you will enjoy flexibility reflected in the balance between work and personal life, as well as work from home possibility. At the same time, you will have access to a lot of extensive learning programs like career mentorship and trainings tailored for skills and personal development.
What you should expect from Genpact?
In Genpact, we appreciate the efficient and fast decision makers, the ones that constantly come with fresh ideas and those who dare to apply their knowledge to solve real world challenges. For them, we always do our best to mix work with fun.
What Genpact expects from you?
As a Genpacteer, your DNA should be filled with high energy levels, innovation, courage and will to learn. And don’t forget: we think and dream in digital!
Work from an office built like a home!
In Bucharest, our office is located in Hermes Business Park (300 m from Pipera subway station). The whole building has been built to keep Genpacteers sharp and efficient thanks to the cozy lounges and social areas (6 state of the art relaxation rooms, 400 parking places, bicycle parking with showers, kindergarten, yoga studio soon).
In Cluj, the Genpact office is located in Riviera Business Center One & United Business Center (near Iulius Mall) and has 4.200 mp, 4 floors, 4 cafeterias and 2 relaxation rooms.
Now we offer the Work from anywhere option which give you the opportunity to work remote permanently for Genpact!
What are you waiting for? Apply now!
With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we’re calling all you rule-breakers and risk-takers who see the world differently and are bold enough to reinvent it. Come, transform with us.
We are seeking an Ad Operations Associate to manage the advertising quality assurance process for Sponsored Ads. Sponsored Ads is a self-service, pay-per-click advertising platform that enables vendors and sellers to gain visibility and more customer traffic to their products. The Associate will be responsible for: 1/ Ad creative moderation, 2/ Stores page moderation, 3/ Language relevancy review
• Familiar with digital advertising or any other online business
• Attention to detail
• Be curious and be a proactive attitude
• Along with customer/advertiser focus
• Comfortable with dealing with routine work quickly and at a high standard
• Excellent communication skills and cooperative manner
• Basic PC skills (Microsoft Excel, Word, PowerPoint)
• Reviewing a queue of ad campaigns and landing pages submitted from advertisers (brands) to be checked and approved or rejected based on ad policy 24/7
• Reviewing a queue of Stores pages submitted from advertisers (brands) to be checked and approved or rejected based on Stores policy 24/7
• Checking on the language relevancy and updating for machine learning
• Responding to the inquiries related to the above operations from internal stakeholders
• A few sample tasks performed by an Ad Moderation & Relevance (labeling) agent are listed below:
• Ad Moderation
1. Internet Advertiser Review
a. Review ads for content quality based on Content Guidelines
b. Thoroughly check ad content with quality and accuracy
c. Approve or disapprove of new and changed ad submissions based on policy guidelines
2. Maintaining Updates & Documentation and Monitoring workflow
a. Escalating questions/issues from the team regarding the process and cascading updates to the team
• Relevance (labeling)
This workflow generates human judgments. The relevance of the displayed product is assessed against the customer’s user context – Search Query or Detail Page. Agents measure and report the relevance metrics for each ad placement. The human judgments are used for baseline metrics and ML model training. This process adds value by making the Sponsored product appear on the Detail page that is appropriate/relevant to the customer’s interest.