TAC Wireless CSE

Angajator: Huawei Enterprise Romania GSC
Domeniu:
  • IT Hardware
  • Radio-Televiziune
  • Telecomunicatii
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
    Orase:
  • BUCURESTI
  • Timisoara
  • Actualizat la: 29.11.2022
    Scurta descriere a companiei

    Huawei Enterprise Romania GSC focuses its goals on satisfying customer needs, reducing costs and ensuring smooth business operation.

    Our Enterprise GSC offers 24/7 multi-channel access, multi-language support in 6 different languages (English, French, Spanish, Italian, Polish and German) and IT platforms used by our engineers to solve our customers’ problems. Huawei Enterprise Romania GSC is made of several teams: Marketing & Channel Support Center, Customer Care Representatives, Spare Parts Center, Network Operation Center, Technical Support Center.

    In Romania we have 2 offices, located in Bucharest and Timisoara, with over 200 employees.

    Cerinte

    Huawei Enterprise Business Group is glad to welcome you, a young capable engineer, to join our team of Customer Support Engineers for the Network product line.

    You have the chance to join a team of enthusiastic people who want to build a strong connected, well instructed and customer focused team that will handle customer service requests from all Europe for our Network products (Routers, Switches, Firewalls & Security Gateways, WLAN devices and more).

    The team provides second/third level technical support on a worldwide basis 24X7X365 via phone, email, web and remote access to Huawei customers, partners, account teams, and other TAC engineers via independently troubleshoot & debug product problems.

    The Technical Assistance Center team is made up of highly-responsive and self-driven technology enthusiasts who love what they do: Enabling Customers by enabling Huawei Technologies!

    Requirements:
    Bachelor's degree in Telecommunications/ Computer Science
    Min 1 year in relevant role/domain - RAN / wireless transmission
    Familiar with 2G/3G/4G technologies;
    Familiar with radio transmission;
    Familiar with TCP/IP & OSI protocol stack;
    Knowledge of LTE Trunking;
    Knowledge of switching technologies and protocols (Vlans, STP);
    Knowledge of network monitoring applications and protocols (SNMP, NMS);
    Strong troubleshooting skills (able to analyze debug outputs and packet captures);
    Nice to have basic Knowledge of Transmission (optical fiber, SDH, WDM);
    Nice to have CCNA trainings;
    More than 1 year work experience in system integration or telecommunication will have priority;
    German or Spanish language skills would be considered an advantage.

    Responsabilitati

    Responsibilities:
    Handle the customer requests from all Europe for our 2G/3G/4G products;
    Take first corrective actions to isolate and neutralize reported incidents and if necessary escalate to next technical level support;
    Troubleshoot hardware or software problems, identify root cause and provide an effective solution within contractual SLA time;
    Provide detailed information on how to set up, configure or upgrade Access Network products and their features;
    Use trouble ticketing system for tracking customer interactions and fault analysis;
    Communicate with customer via e-mail, phone, live-chat to provide the solution for their technical requests related to the specified devices;
    Identify customers concerns and critical problems based on customer interaction.

    Alte informatii

    Offer:

    Motivational salary package and annual performance bonus;
    Gym discounts;
    Private Medical Insurance discounts;
    Paid 4 hours leave per month;
    Flexible work schedule;
    Opportunity to work on shifts;
    Weekly fruit day;
    Opportunity to get certifications (HCNA, HCNP, HCIE) on Huawei products;
    Life time learning environment and tools;
    Hands-on experience and lab testing;
    Great amount of Product Documentation;
    Access to a unified Knowledge Base where you can find technical cases encountered by all our engineers around the world;
    Opportunity to contribute to the Knowledge base and be part of a growing Huawei Engineers community;
    Opportunity to go abroad on business trips to customer site and offer onsite support (after gaining some relevant working experience with Huawei products).


    Only suitable candidates will be contacted!