TAC Wireless CSE

Huawei (G)TAC Romania focuses its goals on satisfying customer needs, reducing costs and ensuring smooth business operation. Our teams offer 24/7 multi-channel access, multi-language support in 6 different languages (English, French, Spanish, Italian, Polish, German) and IT platforms used by our engineers to solve our customers’ problems.

In Romania we have 3 offices located in Bucharest and Timisoara, where we have over 200 employees.

Huawei Enterprise Business Group is glad to welcome you, a young capable engineer, to join our team of Customer Support Engineers for the Network product line.

You have the chance to join a team of enthusiastic people who want to build a strong connected, well instructed and customer focused team that will handle customer service requests from all Europe for our Network products (Routers, Switches, Firewalls & Security Gateways, WLAN devices and more).

The team provides second/third level technical support on a worldwide basis 24X7X365 via phone, email, web and remote access to Huawei customers, partners, account teams, and other TAC engineers via independently troubleshoot & debug product problems.

The Technical Assistance Center team is made up of highly-responsive and self-driven technology enthusiasts who love what they do: Enabling Customers by enabling Huawei Technologies!

Requirements:
Bachelor's degree in Telecommunications/ Computer Science
Min 1 year in relevant role/domain - RAN / wireless transmission
Familiar with 2G/3G/4G technologies;
Familiar with radio transmission;
Familiar with TCP/IP & OSI protocol stack;
Knowledge of LTE Trunking;
Knowledge of switching technologies and protocols (Vlans, STP);
Knowledge of network monitoring applications and protocols (SNMP, NMS);
Strong troubleshooting skills (able to analyze debug outputs and packet captures);
Nice to have basic Knowledge of Transmission (optical fiber, SDH, WDM);
Nice to have CCNA trainings;
More than 1 year work experience in system integration or telecommunication will have priority;
German or Spanish language skills would be considered an advantage.

Responsibilities:
Handle the customer requests from all Europe for our 2G/3G/4G products;
Take first corrective actions to isolate and neutralize reported incidents and if necessary escalate to next technical level support;
Troubleshoot hardware or software problems, identify root cause and provide an effective solution within contractual SLA time;
Provide detailed information on how to set up, configure or upgrade Access Network products and their features;
Use trouble ticketing system for tracking customer interactions and fault analysis;
Communicate with customer via e-mail, phone, live-chat to provide the solution for their technical requests related to the specified devices;
Identify customers concerns and critical problems based on customer interaction.

Offer:

Motivational salary package and annual performance bonus;
Gym discounts;
Private Medical Insurance discounts;
Paid 4 hours leave per month;
Flexible work schedule;
Opportunity to work on shifts;
Weekly fruit day;
Opportunity to get certifications (HCNA, HCNP, HCIE) on Huawei products;
Life time learning environment and tools;
Hands-on experience and lab testing;
Great amount of Product Documentation;
Access to a unified Knowledge Base where you can find technical cases encountered by all our engineers around the world;
Opportunity to contribute to the Knowledge base and be part of a growing Huawei Engineers community;
Opportunity to go abroad on business trips to customer site and offer onsite support (after gaining some relevant working experience with Huawei products).


Only suitable candidates will be contacted!