Customer Service Representative with French

Sales Consulting activates on the HR market since 1998, having a national coverage in several areas of expertise: recruiting and selection assessment center HR market mapping/due diligence projects, personnel leasing, payroll.

Sales Consulting has 2 fully operational branches: Cluj-Napoca (also the head-office) and Bucharest.
We are developing various projects (Recruitment, Training and Consultancy) in some of the most varied type of industries:
- AUTOMOTIVE/PRODUCTION/ENGINEERING (Specialists and Middle & Top Management positions)
- OUTSOURCING (BPO/SSC/CC)
- IT & C (C++, C#, .NET, Java, Linux etc)
- FMCG (sales & purchasing positions; all levels)
- PHARMA (all levels)

Fluent in spoken and written FRENCH
• Excellent communicator
• Superb at building rapport with customers.
• Good at numerical and verbal reasoning skills
• With excellent MS Office skills

Your tasks will be to:
• Communicate via telephone, mail and/or chat with existing customers in order to solve their
inquiries
• Give information about the product or service to existing customers and prospects
• Transfer more difficult inquiries to higher level if necessary
• Demonstrate a strong customer service orientation and take responsibility to ensure
customers are satisfied
• Proactively propose improvements and feedback in processes and ways of working to Team
Management / Operations Manager
• Maintain received information properly in the system