ICT DevOps Engineer
Our vision and purpose: “Our purpose is to empower an intelligent, sustainable and connected world. For more than a century, we have been putting smart tools in the hands of people in every sector of our society, creating intelligent technologies that drive positive change. We remain committed to this effort, leaving no one behind.” - Börje Ekholm, President and CEO, Ericsson
So..who is Ericsson today and, how does it support you and the community?
In a world that is increasingly complex, we are on a quest for easy. We are creating game changing technology that is easy to use, adapt and scale, enabling our customers to capture the full value of connectivity.
Find out how our IoT, 5G and automation technology stands ready to unlock a wave of new value
You will be committed to continuous improvement and driving standard methodologies, and will collaborate with the Infrastructure Delivery Manager.
The role will involve working with a diverse set of stakeholders to support, maintain and develop the DevOps tool stack, consisting of Jira, Confluence, GitLab, TestRail, etc , handling lifecycle of both new and existing services and systems for Ericsson globally.
As part of the role, you will be required to:
Design, configure, manage, and support Atlassian tools, primarily JIRA;
Design and support custom JIRA workflows, fields, dashboards, and reports;
Design and implement new Jira Projects Migrating data between environments;
Be responsible for LCM: maintenance and patching of the tooling in support, ensuring overall security of the solutions;
Migration of Jira Projects from legacy instances to the global environment;
Understand AWS concepts, and be actively involved in testing of underlying infrastructure changes affecting tooling in support;
Troubleshooting Jira/Confluence tickets;
Establish and promote standard methodologies for the usage of Atlassian tools;
Work with business users to evaluate JIRA and Confluence plug-ins, determine Licensing needs, perform testing, installation and configuration of the plug-ins;
Help, guide and maintain the organization of data in Atlassian tools;
Perform performance/cost analysis and configuration optimization.
We are looking for candidates to be able to demonstrate:
Good experience with Atlassian Tools
Broad understanding and exposure to various ITIL based tools
Knowledge and experience of Linux and AWS.
Experience of automation using Atlassian automation
Demonstrable experience in creating and managing user documentation
Excellent communicator - both written and verbal
Additionally, experience in configuration of WAF in AWS would be beneficial
We wish to see you having:
Good technical skills but also able to see a wider business perspective.
Ability to consider differing technical options and select the appropriate solution.
Superb attention to detail and a unfaltering desire to deliver exceptional service
Ability to keep track of multiple tasks with deftness and attention to deadlines.
Being a great teammate who is recognized by their peers as a guide and the “go to” person.