Senior Customer Experience Specialist with German

Honeywell is a Fortune 100 company that invents and manufactures technologies to address tough challenges linked to global macro trends such as safety, security, and energy. With approximately 122,000 employees worldwide, including more than 19,000 engineers and scientists, we have an unrelenting focus on quality, delivery, value, and technology in everything we make and do.

- University Degree;
- Preferred minimum of 1-2 years’ experience in a Customer Services environment;
- Experience working in a multi discipline team;
- Eager to learn and work in a changing and fast - growing environment;
- Customer and action oriented;
- Self-motivated with good communication skills;
- Strong team player with positive outlook;
- Proven organizational and self-motivation abilities;
- Ability to interact with a wide variety of customers in various countries;
- Interpersonal skills;
- Oral & written communication at all levels;
- German and English Fluent.

Work as part of a successful Order Management Team (OMT) team responsible for delivering all aspects of Order Management administration. Comply with business processes and controls to deliver ‘best in class’ customer service and order management fulfilment.

- Proactive engagement in projects and process transitions within the OM department:
- Order processing by using Honeywell tools: SAP, SFDC, by adhering to and observing procedures, policies and organizational systems;
- Responsible for updating customer accounts: submitting requests in SAP for customer creation/extension/ amendment:
- Responsible for creating / extending materials in SAP operating system;
- Follow-up on approvals for customer creation/extension/ amendment;
- Offers support to Dispute Team and C2C to resolve disputed invoices;
- Responsible for correct input in ERP: technical and commercial details, quantities, sales and acquisition price, terms and conditions of delivery (in accordance with Honeywell's general contracts);
- Responsible for applying special price reductions for certain orders requested by the sales department in accordance with company policies:
- Tracking orders placed at the supplier and their delivery in time to the warehouse or to the final customer for direct deliveries, providing a quality service to customers, and collaborating with purchasing team while doing so.
- Responsible for solving issues related to wrong delivery, delays, rejected product returns;
- Creation of goods receipt using specific SAP transactions; Responsible for preparing the necessary documents to deliver the goods to the final customer;
- Responsible for keeping customer informed about delivery dates and delays and ensuring order confirmation is sent;
- Responsible for regular reporting requested by the department manager Responsible for informing the customer within 24 hours about the order status based on the latest information received from the purchasing department/ factory;
- Establishing a good communication with Honeywell's sales department, Honeywell subsidiaries / entities through specific channels (direct interaction, teleconferences, skype calls, e-mail, etc.) proving professionalism and expertise;
- Tracking the delivery dates requested by customers, in close connection with the purchasing department, by providing reports and obtaining 90% of deliveries on time;
- Send regular reports to different groups: sales, finance, customers CP / S team support for process definition, testing and implementation;

We offer:

- A culture that fosters inclusion, diversity and innovation;
- Market specific training and ongoing personal development;
- Career growth opportunities;
- Experienced leaders to support your professional development;
- International work environment.

WORKING HOURS: 9:00 - 17:30; Hybrid Work (3 days from the office).

If this is your dream role, then we'd love to hear from you.