Source To Pay Service Delivery Lead

Angajator: AECOM
Domeniu:
  • Banci
  • Contabilitate Finante
  • Tip job: full-time
    Nivel job: peste 5 ani experienta
    Orase:
  • BUCURESTI
  • Actualizat la: 24.11.2022
    Scurta descriere a companiei

    Cerinte

    Proficiency with Coupa, Oracle, CLM and other EFP systems preferred

    Solid working knowledge of the procure to pay applications

    Strong leadership, analytical, financial and negotiation skills

    Effectively and expertly communicate with internal customers and suppliers both verbally and in writing

    Comprehensive understanding of PO process and order to payment processes

    Demonstrated problem solver and strategic thinker

    Advanced PC skills (Excel, PowerPoint, Word, etc.)

    Responsabilitati

    Overall process leader managing the S2P processes and systems with an eye towards continuous improvement

    Develop KPI’s that not only meet but exceed the service standards set by the Service Level Agreement

    Provide a quality check function for the team while working to improve financial compliance across AECOM

    Manage the day-to-day operations of the S2P processing teams to ensure appropriate service levels are provided to supported regions

    Track, monitor and report on service delivery metrics; ensure concise and comprehensive documentation of all services performed, and identify process variances and anomalies

    Develop and maintain strong relationships and frequent communications with stakeholders to proactively identify customer needs, ensure resolution, proper follow-up, and ongoing customer satisfaction.

    Lead the process improvement implementation of the S2P organization

    Drive process design and the requirements for the sub-processes

    Establish standards to ensure consistency and maximize efficiency of the process

    Ensure compliance to standard processes ensuring that any deviations from process are addressed and monitored to reduce risk

    Monitor compliance of standards and policies across xx GBS Center

    Escalate issues as needed

    Recommend policy and procedure changes

    Suggest improvements to processes and support the implementation of any new processes

    Develop training plans and communication plans as required

    Analyze quality assurance processes to monitor customer satisfaction and ensure policy compliance for S2P Team

    Analyze reports for SLA and KPI trends and thresholds for baseline measurements

    Report out on metrics to the Team Lead

    Refine KPI’s for monitoring operational reporting and drive improvements

    Monitor trends and anticipate potential problems for proactive resolution

    Manage staffing, including recruitment and evaluation

    Determine learning and development needed for Team Leads

    Assists in the evaluation of disputes with vendor