Source To Pay Service Delivery Lead

Proficiency with Coupa, Oracle, CLM and other EFP systems preferred

Solid working knowledge of the procure to pay applications

Strong leadership, analytical, financial and negotiation skills

Effectively and expertly communicate with internal customers and suppliers both verbally and in writing

Comprehensive understanding of PO process and order to payment processes

Demonstrated problem solver and strategic thinker

Advanced PC skills (Excel, PowerPoint, Word, etc.)

Overall process leader managing the S2P processes and systems with an eye towards continuous improvement

Develop KPI’s that not only meet but exceed the service standards set by the Service Level Agreement

Provide a quality check function for the team while working to improve financial compliance across AECOM

Manage the day-to-day operations of the S2P processing teams to ensure appropriate service levels are provided to supported regions

Track, monitor and report on service delivery metrics; ensure concise and comprehensive documentation of all services performed, and identify process variances and anomalies

Develop and maintain strong relationships and frequent communications with stakeholders to proactively identify customer needs, ensure resolution, proper follow-up, and ongoing customer satisfaction.

Lead the process improvement implementation of the S2P organization

Drive process design and the requirements for the sub-processes

Establish standards to ensure consistency and maximize efficiency of the process

Ensure compliance to standard processes ensuring that any deviations from process are addressed and monitored to reduce risk

Monitor compliance of standards and policies across xx GBS Center

Escalate issues as needed

Recommend policy and procedure changes

Suggest improvements to processes and support the implementation of any new processes

Develop training plans and communication plans as required

Analyze quality assurance processes to monitor customer satisfaction and ensure policy compliance for S2P Team

Analyze reports for SLA and KPI trends and thresholds for baseline measurements

Report out on metrics to the Team Lead

Refine KPI’s for monitoring operational reporting and drive improvements

Monitor trends and anticipate potential problems for proactive resolution

Manage staffing, including recruitment and evaluation

Determine learning and development needed for Team Leads

Assists in the evaluation of disputes with vendor