Senior Associate, Infrastructure Control and Audit

Business Infrastructure Services (BIS) function is responsible for providing infrastructure services that enable our businesses and business aligned technology teams to meet their objectives.

The BIS Infrastructure Control & Audit Team is looking to hire an Infrastructure Control & Audit Senior Associate.

As an Infrastructure Control & Audit Senior Associate and member of the BIS Infrastructure Control & Audit team, you will be involved in various projects and initiatives which spans various business units under tight deadlines. Maturity, high judgment, negotiation skills, ability to influence, analytical talent are essential traits required to be successful in this role.

The ideal candidate is an intellectually curious IT enthusiast with a knack for getting things done, efficiently prioritising, and breaking complex scenarios into smaller manageable pieces to provide best outcomes among multiple scenarios, earn the trust of stakeholders, and improve the efficiency of cross-functional organization.

Key responsibilities

o Oversight, manage and drive accountability ensuring adherence to Technology Resiliency and Cybersecurity standards.

o Technology Lifecycle management of EOL systems in conjunction with Asset & Lifecycle Management Team and other supporting teams.

o Threat and Vulnerability management to ensure active vulnerabilities are at a low level.

o Endpoint Detection & Response (EDR) management to ensure tooling coverage is at high levels, protecting the infrastructure against cyber threats.

o Oversight and management of Configuration Management Database (CMDB) ensuring accuracy and completeness in line with the Common Service Data Model (CSDM).

o Engage, assist, contribute to ensure data completeness and accuracy in the Service Catalogue tool.

o Oversight, manage and drive accountability to support IT Asset decommissioning efforts.

o Enable data-driven decision-making through advanced and accurate data analysis.

o Perform assessments, gap analysis, provide council, issue recommendations and action paths on various technology driven themes to drive valuable outcomes.

o Provide council and training to stakeholders for data interpretation if required.

o Champion data analysis on remit areas.

o Engage, assist, contribute to Technology Infrastructure initiatives as required to serve business aligned goals.

o Ensure that core processes follow regulatory requirements and best practices, at governance, oversight, and operational levels.

o Champion constant improvement and innovation, challenging existing internal processes where required to ensure continued control improvement.

o Undertake continuous Control Self-Assessments ensuring controls are efficient and effective.

o Provide counsel and advice to the various functions in view of enhancing the control structure.

o Review policies & procedures to assess the inherent risks and determine controls sufficiency.

o Oversight on any relevant Risk Registers detailing the determined risks and relevant controls ensuring risk is documented, reviewed, and communicated to divisional Risk Champions.

o Engage, assist, contribute in Internal/External audits as required.

Key requirements, behaviours, skills:

o Bachelor's degree or equivalent in an IT related discipline.

o 4 or more years previous experience working with or within an IT Service Management Function

o Solid Stakeholder management experience.

o Demonstrable experience within IT Service Operations and/or IT Service Management environments.

o Ability to demonstrate a concern for accuracy and thoroughness so that sufficiently detailed information is logged correctly.

o Ability to communicate with clarity and precision, presenting complex / technical information in a concise format that is audience appropriate.

o Ability to collect, analyse, and interpret data to reach conclusions and/or present insights and findings.

o Ability to select between two or more alternatives proficiently by gathering information to reach the best outcome in the shortest amount of time

o Ability to analyse, question and challenge the way things are done to optimise processes and deliver excellent outcomes for customers and the business.

o Ability to establish order and structure in the work conducted and be systematic and efficient.

o Ability to leverage technical knowledge of products and services to meet customer needs, understand market segments and deliver excellent outcomes.

o Ability to interact well with others, quickly establishing rapport building positive relationships and networks.

o Ability to proactively identify possible risks, problems, and threats, taking ownership to ensure the risk or issue is reported, escalated, and remediated.

o Excellent oral and written communication skills

o Solid understanding of modern IT Infrastructures and technologies.

o Experience with IT Service Management Practices.

o Self-motivated, detail oriented, creative, and highly disciplined.

o Committed to consistently delivering high-quality work outcomes.

o Excellent people, organisational and time management skills.

o Able to successfully build relationships and collaborate with a range of stakeholders.

o Ability to work under pressure and tight deadlines in a fast-paced environment.

o Agile and highly adaptable to change.

o Strong presentation skills.

o Continuously improves skills and knowledge and welcomes opportunities to learn.

o Strives to build positive working relationships, inside & outside own team.

o Treats all colleagues with respect and encourages colleagues to work effectively together.

o ITIL 4 Foundation Certificate (minimum)

Nice to Have:

o Previous experience with ServiceNow.

o Previous Asset & Configuration Management Experience

o Solid MS Power BI Design Proficiency.

o Solid experience within an Audit/Risk Management function

o Experience with document/design of Business processes.

We are looking for intellectually curious people, passionate about the bigger picture of how technology industry is evolving, ready to ask difficult questions and deal with complicated scenarios. If you are creative and a problem solver, this is the place to be as will be supporting you to fast-forward your career.

We maximize each employee's potential through personal development and through a wide range of learning tools both formal and informal. We believe that remunerating our people with competitive salaries and a range of attractive benefits such as:

25 days' holiday per year
1 additional day off for your Birthday
Annual wellness allowance
Share Purchase Plan
Medical Health Insurance
Medical Subscription (preventive medical services)
Dental Coverage
Life insurance
Pillar 3 Private Pension
Meal Vouchers
Flexible Benefits
Bookster
Volunteering Events
Team Buildings

At LSEG, we believe that creating a diverse and inclusive organisation is fundamental to the way we deliver on our promise of creating essential partnerships and open opportunities. Our open culture is central to how we deliver our purpose - driving financial stability, empowering economies and enabling customers to create sustainable growth - in everything we do.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 70 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

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