Regional Delivery Lead EMEA - Sourcing Services

WNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities.


WNS Romania is a leading provider of end-to-end BPM solutions in Europe. We are strategic partner to our clients for delivering a full range of basic to complex business processes.
We understand European business while maintaining a global context. We have stood by this statement since our inception in 2008.

Our core capabilities are around German, Italian, Spanish, French, English languages across F&A, Procurement and Customer Service Interaction Services. We have over 11 clients and more than 450 employees across multiple industries like: Insurance, Travel & Leisure, Manufacturing, Market Intelligence, Music & Entertainment and Specialty Minerals.

We are most admired for our people, partnership approach, performance and domain expertise.

Company Description

WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.

We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.

Qualifications:

• Bachelor's Degree
• MBA or master's degree in supply chain, operations, or business preferred
• Minimum 8 years of work experience in the procurement space
• Consulting or client service delivery experience strongly preferred
• Relevant outsourcing experience - preference in BPO or broader shared services preferred
• Prior management experience leading 10 or more people
• Strong people management skills 
• Deep understanding of procurement fundamentals

• Procurement Functional/Technical Skills:
  • Strong knowledge of Procure-to-Pay processes
  • Strong Sourcing skills, including sourcing methodology and process, eSourcing technology, RFX development, and management
  • Familiarity with various best practice sourcing approaches and techniques
  • Strong analytical skills and ability to work with data in Excel using pivot tables and various other key Excel functions to analyze, organize and present data
  • Ability to synthesize data, draw conclusions, and make recommendations based on an understanding of client objectives and requirements
• Business Fundamentals:
  • Excellent written and verbal communication skills (both internally, with client stakeholders, and the supplier community)
  • Demonstrated teamwork and team leadership capabilities
  • Excellent project management skills including project planning, time management, multitasking, and critical path definition
  • Excellent problem-solving skills
• Leadership/People Management Skills:
  • Strong leadership skills, including the ability to motivate and manage people

The Regional Delivery Lead will lead a team of procurement professionals for all workstreams for a dedicated client including but not limited to strategic sourcing, contracting, supplier relationship management, reporting, and procurement operations and is accountable for the delivery and people management of the team supporting the region. He or she will manage day-to-day operational issues, act as the liaison and point of escalation with the client, and work closely with the Global Delivery Lead to drive the success of the program. The Regional Delivery Lead is expected to use best practices to resolve issues and demonstrate a broad and thorough understanding and application of procurement fundamentals. 

Key Responsibilities / Job Duties

• Serve as the delivery leader and people manager of a procurement services team of 10+ individuals with multiple layers of reporting relationships
• Meet or exceed SLAs and KPIs and oversee the related tracking and reporting
• Act as the escalation point for the team, communicate and resolve operational issues, and escalate to the Global Delivery Lead as needed
• Manage the team's objective setting and achievement, performance, career growth, training, and competency development
• Prepare and lead operational review meetings with the client's senior leadership
• Manage resource capacity to ensure adequate support for client requirements and balance the team's workload
• Oversee the root cause analysis process and remediation of quality occurrences as part of overall quality management
• Ensure operational excellence with a focus on continuous improvement
• Provide the Global Delivery Lead with insights into project work and operational and/or project issues

Job Description

The Regional Delivery Lead will lead a team of procurement professionals for all workstreams for a dedicated client including but not limited to strategic sourcing, contracting, supplier relationship management, reporting, and procurement operations and is accountable for the delivery and people management of the team supporting the region. He or she will manage day-to-day operational issues, act as the liaison and point of escalation with the client, and work closely with the Global Delivery Lead to drive the success of the program. The Regional Delivery Lead is expected to use best practices to resolve issues and demonstrate a broad and thorough understanding and application of procurement fundamentals. 

Key Responsibilities / Job Duties

• Serve as the delivery leader and people manager of a procurement services team of 10+ individuals with multiple layers of reporting relationships
• Meet or exceed SLAs and KPIs and oversee the related tracking and reporting
• Act as the escalation point for the team, communicate and resolve operational issues, and escalate to the Global Delivery Lead as needed
• Manage the team's objective setting and achievement, performance, career growth, training, and competency development
• Prepare and lead operational review meetings with the client's senior leadership
• Manage resource capacity to ensure adequate support for client requirements and balance the team's workload
• Oversee the root cause analysis process and remediation of quality occurrences as part of overall quality management
• Ensure operational excellence with a focus on continuous improvement
• Provide the Global Delivery Lead with insights into project work and operational and/or project issues