INTERNSHIP for students: Customer Experience Specialist (15 - 23.30) - 6 months contract

Honeywell is a Fortune 100 company that invents and manufactures technologies to address tough challenges linked to global macro trends such as safety, security, and energy. With approximately 122,000 employees worldwide, including more than 19,000 engineers and scientists, we have an unrelenting focus on quality, delivery, value, and technology in everything we make and do.

Qualifications:

University graduate/student or final year of study
Excellent English skills;
Some MS Office exposure;
Good communication skills;
Proactive thinker and team player.

Are you ready to help us make the future?

We have an exciting opportunity for an experienced Customer Experience Specialist Intern to join our growing team within Honeywell Safety and Productivity Solutions.

Customer Experience Specialist - Internship (6 months contract) responsibilities:

Take full and complete ownership for all Customer Service Support to provide and maintain customer satisfaction;
Issuing RMA’s for product failure following the company’s guidelines for warranty/non-warranty repairs;
Work as a team on a call center, group email box and online portal to issue RMAs as accurately and expeditiously as possible;
Determine when appropriate to escalate customer concerns to management;
Assist customers and sales representatives with any request/inquiry or complaint through the system to resolution;
Work closely with depots and other departments to ensure repairs and orders are processed in a timely manner.

The internship is paid
Hybrid work in Bucharest
Schedule is slightly flexible