B2B Market Responsible with EN
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AstorMueller is an international company with locations in Switzerland, Romania and India. As one of the leading European shoe manufacturers, we stand for the development and production of high-quality women's and men's shoes as well as their marketing and have in-depth knowledge in the areas of design, development, production, sales and marketing.
Our highly motivated over 500 Talents engineer trust to continually develop industry-leading technologies practices and systems to craft the finest shoes and an unparalleled customer experience. United by the bustling spirit of the inventiveness to craft, the eagerness to explore and the restlessness to grow.
We are committed to building a diverse team that is representative of all sections of society and to sustaining a culture that celebrates difference, encourages authenticity, and creates a deep sense of belonging.
A B2B Market Responsible will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
The best B2B Market Responsible are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk and understand the value of good communication skills. B2B Market Responsible can put themselves in their customers’ shoes and advocate for them when necessary. Problem solving also comes naturally to customer support specialists. They are confident at troubleshooting
and investigate if they don’t have enough information to answer customer questions or resolve complaint.
Your Key Responsibilities
Be responsible for managing and responding to customer queries in a timely and accurate way, via phone or email and professionally resolve all situations related to our customers;
Liaise with the sales force to ensure strategical growth of the market;
Build sustainable relationships and trust with customer accounts through open and interactive communication;
Provide accurate, valid, and complete information by using the right methods/tools;
Handle customer complaints, provide appropriate solutions and alternatives within the company’s guidelines as well as follow up to ensure resolution;
Follow communication procedures, guidelines, and policies;
Liaise with different departments within the company: Accounting, Logistics, Marketing, Digital and Analytics and Purchasing to have a global view on the assigned market.
Customer orientation and ability to adapt/respond to different types of characters;
Excellent communication and presentation skills;
Ability to multi task, prioritize, and manage time effectively;
Fluency in English is required.
Minimum 6 months of experience as a B2B Market Responsible or similar role.
Attractive salary package according to your experience, including bonuses
Access to Bookster
Access to a private medical insurance
Trainings and certifications based on personal development goals
Time off on special occasions
Discount at our products
Team building activities
Challenging and interesting projects in a dynamic international working
Possibilities of promotion and development of a career plan.