Enterprise Customer Success Systems Engineer (Post-sales)

Employer: Veeam Software
  • Sales
  • Job type: full-time
    Job level: 1 - 5 years of experience
  • Updated at: 26.09.2023
    Job remote: On-site

    The Enterprise Customer Success Systems Engineer plays an important role in Veeam's customer success and retention efforts. This candidate will work remotely with our EMEA-based customers, as a post-sales systems engineer providing technical product and best practices guidance to ensure our customers maximize the value of their Veeam purchase. We are seeking a candidate who is not only fluent in English but also exhibits strong collaboration skills, effective communication, and a proven technical background across various Veeam products and associated technologies. This candidate should possess a genuine drive to maximize customer success and achieve positive outcomes. Proficiency in German, French or Italian is also highly desirable but not required.


    • Conduct virtual customer meetings and lead the technical discussion

    • Conduct virtual customer presentations and demonstrations

    • Collaborate with the customer/partner to establish and translate business objectives into technical requirements

    • Independently consult with customers to provide technical expertise on data protection

    • Coordinate closely with Internal Teams, such as Technical Support and Licensing

    • Work closely with Product Management to provide customer feedback

    • Ability to travel 20%


    • Demonstrated experience with Veeam products in a technical role

    • Industry-based experience with data protection technologies

    • Demonstrated experience with virtualization technologies

    • Industry-based experience in storage, network and/or cloud-based technologies strongly desired

    • Experience working with monitoring tools and frameworks

    • Experience in data life-cycle management strongly desired

    • Experience in customer-facing roles strongly desired

    • Ability to work independently with limited direction in a fast-paced environment; must be a high-energy, motivated self-starter and be able to learn new technologies quickly

    • Ability to adapt to changes in roles and responsibilities

    • Excellent time management skills required

    • Language: English fluency required, both spoken and written; additional languages a plus


    • Knowledge of deployment of software solutions into complex environments

    • Deep level understanding of Veeam and/or similar technologies

      • VMCE or VMCA certification preferable

    • Excellent verbal and written communication skills; must be able to present to groups

    • Other Industry relevant professional certifications is desirable