Enterprise Customer Success Systems Engineer (Post-sales)

The Enterprise Customer Success Systems Engineer plays an important role in Veeam's customer success and retention efforts. This candidate will work remotely with our EMEA-based customers, as a post-sales systems engineer providing technical product and best practices guidance to ensure our customers maximize the value of their Veeam purchase. We are seeking a candidate who is not only fluent in English but also exhibits strong collaboration skills, effective communication, and a proven technical background across various Veeam products and associated technologies. This candidate should possess a genuine drive to maximize customer success and achieve positive outcomes. Proficiency in German, French or Italian is also highly desirable but not required.

Responsibilities

• Conduct virtual customer meetings and lead the technical discussion

• Conduct virtual customer presentations and demonstrations

• Collaborate with the customer/partner to establish and translate business objectives into technical requirements

• Independently consult with customers to provide technical expertise on data protection

• Coordinate closely with Internal Teams, such as Technical Support and Licensing

• Work closely with Product Management to provide customer feedback

• Ability to travel 20%

Requirements

• Demonstrated experience with Veeam products in a technical role

• Industry-based experience with data protection technologies

• Demonstrated experience with virtualization technologies

• Industry-based experience in storage, network and/or cloud-based technologies strongly desired

• Experience working with monitoring tools and frameworks

• Experience in data life-cycle management strongly desired

• Experience in customer-facing roles strongly desired

• Ability to work independently with limited direction in a fast-paced environment; must be a high-energy, motivated self-starter and be able to learn new technologies quickly

• Ability to adapt to changes in roles and responsibilities

• Excellent time management skills required

• Language: English fluency required, both spoken and written; additional languages a plus

Knowledge:

• Knowledge of deployment of software solutions into complex environments

• Deep level understanding of Veeam and/or similar technologies

  • VMCE or VMCA certification preferable

• Excellent verbal and written communication skills; must be able to present to groups

• Other Industry relevant professional certifications is desirable