Senior Analyst Business Support Center with Spanish

British American Tobacco is a leading tobacco group, with brands sold in more than 200 markets. We employ more than 57,000 people and, with over 200 brands in our portfolio, we make the cigarette chosen by one in eight of the world’s one billion adult smokers. We hold robust market positions in each of our four regions – Americas; Asia-Pacific; Eastern Europe, Middle East and Africa; and Western Europe – and we are leaders in more than 60 markets.

ROLE POSITIONING AND OBJECTIVES

The role is part of GBS Business Support Center team


Geographic Scope: Global

Reports to: Business Support Center Team Leader

Reporting level: Non-management

EXPERIENCE, SKILLS, KNOWLEDGE

- Good command of English and Spanish - spoken and written;
- Good numerical and analytical skills;
- Proficiency with Ms. Office (especially Excel). Successfully plan activities and put them into action;
- Ability to communicate at all levels and apply high professional standards; Customer care attitude;
- Ability to meet deadlines and work well under pressure, good time management;
- Able to help, teach or explain current process to others;
- High attention to detail and problem-solving skills;
- Able to manage and facilitate calls;
EU work permit – mandatory


BENEFICIAL

- Experience of working with high volumes of data;
- Experience in Finance / Accounting department/ Customer Service

WHAT YOU WILL BE ACCOUNTABLE FOR

- Responsible Accounts Payable query management process and Transactional Procurement support;
- Engage at regional and global level, with external (BAT suppliers) and internal stakeholders (BAT employees), issue resolution and problem solving being an integral part of your role;
- Providing excellent customer service, with the ability to build productive relationships, resolve complex issues and achieve win-win outcomes;
- Performing daily/weekly/monthly tasks as per agreed timelines: account reconciliations / balance of account; provide proof of payment / invoice status to BAT suppliers and BAT employees;
- Recommending process improvements to create greater efficiency and productivity;
- Establish and maintain a good working relationship with key contacts in end markets and focus on customer satisfaction.

Please be aware that this is a fixed-term contract for 1 year with possibility to be extended based on individual performance.