IBM Internship - IT Support Assistant

IBM Client Innovation Center Central & Eastern Europe (CEE) was established in 2012 by joining several centers in Europe. The Delivery Center is part of a global network of 80 similar centers and uses the best IBM methods of work, global processes and techniques. The center has achieved CMMI Level 5 (Capability Maturity Model Integration) and its mission is to provide customers with software solution customized to their global business needs.

The Junior IT Support Assistant role calls for a positive and proactive approach, a clear mind and the ability to work to very high standards and challenging timescales. You should also have a passion for the business and pay great attention to detail.

In addition, the following will be essential:

Bachelors’ Degree required or last year study. Majors preferred are Information Systems, Computer Science or equivalent
English Language skills: Advanced
Good knowledge of IT infrastructure and networks
Basic-intermediate knowledge in installing, configuring and troubleshooting Windows and Windows Server
Problem solving skills
Ability to prioritize your workload.

We are looking for a Junior IT Support Assistant that can join our IT Department and participate in providing support to end-users (employees within IBM Client Innovation Center). In this role, your contribution will be vital to providing a high quality user experience to our employees.

Key Responsibilities
Installing and configuring computer hardware operating systems & applications
General IT setup issues – new user accounts – equipment setup / repairs
Setting up new users’ accounts and profiles and dealing with password issues
Monitoring and maintaining computer systems and networks
Acting as point of contact for incoming IT support requests
Escalating queries when necessary to ensure that an excellent service is delivered
Assisting the IT Lead in all aspects of the day-to-day running of the IT Department.

Employment Type: Subcontractor for IBM
Location: Bucharest Office (on-site)