Technical Support Specialist (French)
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Angajator: | HRS Romania |
Domeniu: |
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Tip job: | full-time |
Nivel job: | 0 - 1 an experienta |
Orase: |
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Actualizat la: | 03.05.2023 |
Remote work: | On-site |
Moving forward is impossible without the initial drive to do things differently. Our business is all about the people we come across, whether it's in our everyday interactions or in our vision for the brand.
Cerinte
- Fluency in French and English is required (written and spoken - C1);
- A minimum of 1-year experience in a technical support role;
- Technical proficiency and the ability to learn complex systems quickly;
- Good understanding of web-based systems;
- Ability to conduct and manage project reviews and communicate process improvement recommendations.
- Be the main contact point on technical issues (Tier-1): adjusting settings, investigating and seeking solutions to complex issues, performing diagnostic testing, utilization of remote control tools and escalating to the next support level;
- Analyse the incidents and suggests possible solutions;
- Proactively monitor the system for technical issues and provide assistance when needed;
- Develop “how to” procedures and fix bugs in LMS in urgent cases;
- Write specifications and test cases for the new features in LMS according to the department’s business needs;
- Give or make arrangements for individual user/group instructions;
- Track escalated user problems and inform the status to the user;
- Log all client’s problems and solutions upon request, offer support on different projects related to the system (aid in the creation of the specifications, acting as a liaison between the technical teams and the project manager, and tell when a strategy adjustment is required).
Only eligible candidates will be contacted, in a maximum of 3 weeks. All information will be treated as strictly confidential.
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