Customer Responsible

Description

The function "Customer Disposition" is responsible for safeguarding the flow of information and material transfer towards the customer. Besides an explicit orientation to customer requirements the Customer Disposition has to check plausibility of customer demands and take into account a cost-effective use of resources and cost-optimized processes.

Main tasks:

-Receive customer call-offs from the customer and check error log as well as the demand pattern to identify potential flaws and define appropriate countermeasures.
-Assist in the creation of new scheduling agreements as a substitute for the sales department.
-Check orders due for deliveries & create delivery notes / shipping documentation and invoice processing.
-Identify customer order backlog and define countermeasures / recovery plan.
-Notify forwarder and/or customer in regard to shipping activities.
-Evaluate customer requests in terms of (earlier) deliveries.
-Return defective customer product.
-Receipt and disposition determination of defective products as defined by the customer claims based on quality team`s input, including goods receipt, blocking of parts and issuing of credit notes.
-Evaluate the customer deliver performance using customer portals.
-Maintain customer portals in terms of logistic requirements.
-Provide input for capability analysis of production based on customer forecasts, using specific tools (client portal, SAP, etc.).
-Participate in budget planning.
-Coordinate and develop customer disposition team in order to respect customers deliveries schedule by proper tool utilization and ensures data quality, correct usage, and staff training for SAP system (SD & MM modules) and setup of reports generated by SAP or other methods.
-Participate in yearly salary evaluation rounds to evaluate team members.
-Supervise staff, including training, setting expectations/yearly targets and holding team members accountable, including progressive discipline.

Qualifications
We are looking for:
-Operational experience within SC logistics.
SAP/ IT knowledge.
-Bachelor`s degree or similar or qualification within production / logistics / controlling.
-Min. 4 years of professional experience in a similar position.
-Leadership experience & great communicator.
-Skills in reporting and controlling; moderation and presentation; consulting and facilitating skills.


What we offer
The 13-th salary – Paid once a year, in December.
Meal tickets - With a value of 30 Ron.
Hybrid schedule – Work-life balance is important, so we offer you a flexible schedule. Please agree on this with your superior.
Home office - We offer the possibility to work from home (the percentage is agreed with the superior according to the business needs).
Private Health Insurance – Health is the most important, so we offer you a medical subscription through Signal Iduna.
Referral bonuses - We encourage colleagues to refer new candidates to us and, at the same time, to get the chance to receive a bonus.
Bookster – Feed your body and your mind. You can borrow books and you’ll receive them at the office.
Sports benefits- It’s important to stay active, so we offer you the 7Card.
Discounts at our partners – We collaborate with different vendors and receive discounts for various products/ services like rubbers, restaurants, kindergartens etc.
System for Rewarding Improvement Ideas – We have an internal improvement program (Continental Idea Management) that gives you the opportunity to come up with ideas and to be honoured with an attractive bonus (this is established by the CIM team according to your improvement idea).
Happy days – If you or your child is getting married, or you become a parent, you receive some extra free days.
Life events celebration - If your family is growing, we praise your newborn with a bonus.
Unfortunate events - In case of unhappy circumstances in your life, we support you by offering you free days and financial support (handled on a case-by-case basis).
Extra vacation days – You begin with 22 vacation days/year, and starting with the 3rd year with us, we offer you 1 more day of vacation and, afterwards from 2 to 2 years you’ll get one more extra day (the maximum you can achieve is 27).
Transport from the Timisoara area – You can choose to come on the bus provided by the company if you’ll work from the office.
Professional development - Many opportunities to develop yourself within the company.
Diversity and multicultural mindset - We encourage you to join us no matter who, where, or what you are. We have colleagues from different nations and various languages are spoken in our company.