Roaming Support Specialist

_VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value and enhancing quality and efficiency across 28 countries, and operating from 6 locations: Albania, Egypt, Hungary, India, Romania, and the UK.

Over 26,000 highly skilled individuals are dedicated to being Vodafone Group’s partner of choice for talent, technology, and transformation. We deliver the best services across IT, Care, Business Intelligence Services, HR, Finance, Supply Chain, HR Operations, and many more. Established in 2006, _VOIS has evolved into a global, multi-functional organisation, a Centre of Excellence for Intelligent Solutions focused on adding value and delivering business outcomes for Vodafone.

_VOIS is proud to be an Equal Employment Opportunity Employer. We celebrate differences and we welcome and value diverse people and insights. We believe that being authentically human and inclusive powers our employees’ growth and enables them to create positive impact for themselves and society. We do not discriminate based upon age, colour, gender (including pregnancy, childbirth, or related medical conditions), gender identity, gender expression, and national origin, race, religion, sexual orientation, status as an individual with a disability, or other applicable legally protected characteristics.

With these skills, you are a great candidate:
Solid troubleshooting methodology.
Good knowledge of 2G/3G/4G Inbound / Outbound Voice & Data Roaming call flows, International SMS, MMS & MNP and 2G/3G/4G, GRX, roaming service network architecture and service specific support tools.
Good working knowledge of Geoprobe and Wireshark tracing functionality
Good knowledge of SS7, Sigtran , MAP and CAMEL Protocols
Knowledge of SIP / RTP Protocols.
Understanding of HLR profiles BOAC, BOIC, BOICEXHC.
3+ years operational experience of IT/Telecom support

Your day to day:
Working in a small dedicated team, you will be responsible for our roaming and international services. This includes fault finding and tracing as well as managing the setting up of new roaming networks around the world.

With these activities, you will have a great impact on our business:
Investigate inbound & outbound roaming faults in order to restore service for the customer using the relevant traces of MAP,CAMEL, SS7/ISUP,SIGTRAN, MNP, SCCP and IP,SIP,GTP.
Work closely with Roaming Partners, 3rd party suppliers and element owners within 2nd line support teams.
Raise work orders / change requests to implement roaming partners IR21 changes of NDC, IP and GT on the network.
Deliver reactive management, responding to support requests, Remedy, e-mail and escalations.
Assist VRS to test new roaming services to ensure services are working before launch.
Assist the VRS team during the stability period to ensure support calls are resolved.
Requests and incidents responded to, and fixed within SLA
Provide clear, concise communications to the stakeholders.

Sounds like the perfect job? We’ve got even more to offer:
Work from Home– Hybrid approach
Medical and dental services;
Life insurance;
Dedicated employee phone subscription;
Special discounts for gyms and retailers;
Annual Company Bonus;
Ongoing Education – we continuously invest in you to ensure you have everything needed to excel on the job and enhance your skills;
You get to work with tried and trusted web-technology;
Getting in on the ground floor of an technology changing company;
Flexible Vacation – Take time off when you need it, we trust you.
#_VOIS