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Employer: The Access Group
Domain:
  • Customer Support - Client Service
  • IT Software
  • Job type: full-time
    Job level: 0 - 1 years of experience
    Location:
  • Arad
  • BUCHAREST
  • Timisoara
  • nationwide
    Updated at: 17.05.2023
    Remote work: On-site
    Short company description

    The Access Group is one of the leading providers of business management software to small and mid-sized organizations in the UK, Ireland, and Asia Pacific. Over the past years, we’ve gone from almost 1,000 to 6,000 people. We help over 60,000 customers across commercial and not-for-profit sectors become more productive and efficient.
    Our Global Operations Center in Romania is on a journey of continuous growth and want to engage with top talent around the country. Headquartered in Timisoara, we offer you the possibility to work remote and join our offices at your choice.
    Helping everyone at Access Love work and Love life is at the heart of everything we do. It shapes how we do things and allows us to create a place where people want to be and can be at their best.
    We’re passionate about our values, which guide how we all make decisions and get things done. We love to make our customers lives easier so our value to ‘Make Access better every day’ is one we’re obsessed with. From attracting the right people, helping them grow and be the best they can be, we’re helping people at Access to love what they do and be happy.

    Requirements

    About You:

    You are excited about working for a best in class, fast growing Software house and solve business-critical problems for our customers.

    You have strong analytical and problem-solving skills and are a creative thinker.

    You are passionate about software and its potential to move organizations forward through innovation. You also have the desire to help your customers by giving them a best-in-class service!

    This role will be based in Timisoara or remote anywhere in Romania
    English - Advanced (conversational and written)
    Working pattern: 8 hours shifts covering UK Support Hours (10 am - 8 pm)

    Responsibilities

    Day-to-day, you will:

    Provide high-level customer service and product support via chat, telephone or email.
    Help our customers with questions and allow them to get the most out of our software by resolving their queries in accordance with our Milestones (SLA’s)
    Maintain our case management system to a high level of accuracy, ensuring all queries are recorded, solved or escalated, as appropriate
    Take initiative and support continuous improvement of our customers experience by proactively identifying case trends, researching potential challenges and creating solutions
    Promoting the online Access Customer Success Portal, including helping customers register
    Writing, editing, and revising Knowledge Base articles
    Ensure that the quality of the support meets The Access Customer Service standards by delivering against and exceeding your objectives.

    Other info

    What’s in for you:

    We are a growing software company, and we deliver on what we say we do. We take the development of our people very seriously! We will work with you to carve out your success plan and an opportunity to accelerate your career and make a real difference.

    In addition to our standard benefits of 25 days holiday and a competitive salary, you will get:
    • Private Healthcare
    • Private Life Insurance
    • Christmas Bonus
    • Referral Bonus
    • Meal Tickets
    • 7 Card gym membership paid by the company

    Become part of our amazing Access family!

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