Medior Technical Support Engineer – CEE Digital Channels, Bucharest/Iasi

Angajator: UniCredit
Domeniu:
  • Banci
  • IT Hardware
  • IT Software
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
    Orase:
  • BUCURESTI
  • Iasi
  • Actualizat la: 03.12.2022
    Scurta descriere a companiei

    We share one common purpose – empowering communities to progress.
    We are change makers, and we are not afraid of thinking big. Are you one of us?

    Cerinte

    What we expect from you?

    Qualifications:

    • Degree in Information Technology or equivalent;
    • Must have well-developed troubleshooting skills and preferably a support background;
    • Ability to assess details, documentation, logs, test/replicate the issue and work with incomplete or ambiguous data to fix issues;
    • Familiarity with web-based applications, understanding performance problems, diagnosis, and resolution of issues;
    • Knowledge of Oracle Database, PL/SQL, XML, operating systems (UX based), internet protocols and computer networking. A plus: Service Now, SPLUNK, Dynatrace; open to new technologies;
    • Experience in working and providing support in 24x7 environments;
    • During on-call shift., willing to work according to shift assignments, including weekend and unconventional hours and holidays;
    • Good verbal and written English skills.

    Personality & Soft Skills:

    ▪ Ability to work in a high-pressure environment and often context switching, with a focus on customer satisfaction and commitments to deadlines;
    ▪ Good communication skills;
    ▪ Good problem-solving skills, eager to understand E2E flows and systems;
    ▪ Open minded, fast learner.

    Responsabilitati

    What will you be doing in this role?

    Key Tasks:

    • Daily Incident Management and production issues prioritization and resolution, problem management with root cause identification, performance analysis, service availability (ITIL processes);
    • Work closely with Development, QA, Release Management, and other departments in order to resolve high complexity issues;
    • Produce and maintain documentation (knowledge documents, root cause analysis, incident reports, various other reports);
    • Monitor the status of the service/applications and ensure early detection of production malfunctioning using Spunk, Dynatrace;
    • Ensure proper assistance during production instability (organize and guide war rooms, drive investigations, engagement of other needed structures, escalations);
    • Create and maintain alerts and dashboards using Splunk and Dynatrace;
    • Act as an escalation point for Customer/other departments to expedite problem resolution;
    • Provide training and consultancy to our customers;
    • Proactively propose solutions to improve the service KPIs;
    • Understand the complex technological multilayer architecture landscape and support to identify weak points.

    Alte informatii

    Our offer to you?

    • Flexible working hours;
    • The possibility of working remote 2 days/ week;
    • A professional but still friendly work environment;
    • Access to our benefits platform with a dedicated budget that you will be able to use, in order to choose the most suitable benefits for You;
    • Healthcare services from one of the agreed providers (3 potential options);
    • Holidays accorded based on your working experience (21 up to 25 days);
    • Career in a leading international banking group, build on the diversity of its strong local roots;
    • Dynamic and challenging environment, full of growing opportunities;
    • Enhance knowledge and skills, setting solid foundations for a professional development in the IT area of the financial industry.