Quality Customer Interface

Employer: Bosch Romania
  • Quality Control
  • Engineering
  • IT Software
  • Job type: full-time
    Job level: 1 - 5 years of experience
  • Alba Iulia
  • Blaj
  • Cluj Napoca
  • Updated at: 02.02.2023

    Company Description

    Let's turn visions into reality. At Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people's lives. Our areas of activity are every bit as diverse as our outstanding Bosch teams around the world. Their creativity is the key to innovation through connected living, mobility or industry. Our promise to our associates is rock-solid: we grow together, we enjoy our work, and we inspire each other. Join in and feel the difference.
    Every year, several thousands of young people on practical placements with Bosch experience daily work at first hand. With this long term internship opportunity they are actively integrated into projects and are fully incorporated in the daily work of one of the world's largest industrial corporations. The new specialist experience you gather will help you choose the future focus of your studies and the way you wish to launch your professional career. One thing is sure: Exciting and interesting tasks await you!

    • Engineering studies (Mechanical or Electrical)
    • Good communication skills
    • Logical thinking
    • Excellent English
    • Self motivation
    • Ability to work under pressure
    • Production know how

    Additional Information

    #LikeABosch Benefits:  

    • Transport package - granted monthly for employees who have domicile more than 35 km away (according to Google Maps) compared to the location of Bosch Automotive SRL. 
    • Relocation package - one-time payment allocated for relocation expenses, equivalent to the gross salary for two months (applying taxes related), being considered in the calculation of the initial salary from employment. This one is required within 6 months of employment, physical proof of relocation
    • Electronic card for holiday vouchers
    • Electronic card for gift vouchers 
    • Spring bonus
    • Electronic card for meal vouchers 
    • 25 days off per year - the balance between personal life and the professional one is essential for us, therefore we offer you 25 vacation days / year.
    • Christmas gift vouchers for children
    • Recommendation bonus
    • First childbirth - a premium is granted by the company for the birth of a child.
    • Flexible schedule - 6 or 8 hours (time slot you must be in company: 09: 00-14: 00).
    • Performance bonus - we want to motivate you with a bonus for your individual performance.
    • Loyalty bonus - awarded as a one-time payment of 5 years, respectively 10 years of experience in the company.
    • Summer bonus 
    • Transport bonus
    • Bosch projects that take you out of your comfort zone - we work on projects from start to finish and we take full responsibility for the development of our products.
    • Opportunity to attend conferences - networking and exchanging ideas are an essential part of our professional life, so we invite you to attend local technical conferences and workshops.
    • Internal development programs - experts and leaders need to continuously develops. That's why we have programs within the company development for project managers, shift managers and experts.
    • Trainings and certifications - your professional development and is a priority for us, so we invite you to participate at national and international technical trainings and soft skills.
    • Language courses - a new language is the key to a new world and we encourage you to attend these language courses in the company.
    • Medical services - health is the priority for us, so we offer medical services in the factory premises, insurance medical consultation and consultations at the Medical Center.
    • The Living in Blaj program - being active helps with on-site performance therefore we offer discounts for sports activities: zumba, aerobics, pillates, gyms, tennis, basketball, volleyball.
    • Diversity and multicultural mentality - are represented over 10 different nationalities and several languages are spoken by our colleagues. Diversity Day is a special day dedicated to sharing diversity our cultural experiences.
    • Seniority Bonus - awarded for uninterrupted seniority from company as a permanent percentage (2% for 3-6 years old; 3% for 6-9 years old; 5%> for 9 years).
    Job Description
    • Register the PPAP parts, send the parts for measurement, prepare and verify the documentation and upload the documents on the customer's portal (if applicable) or send the documentation via e-mail;
    • Coordinate the activity of approving new / relocated products;
    • Manage complaints (registration of complaints, starting the process of solving problems, informing the customer about the results and countermeasures);
    • Moderate the 8D process (ensure the methodology / schedule the 8D meetings / compliance with 2-14-60-180 days rule);
    • Regularly check the customer's portals and in case of deviations / changes send the information to the affected departments;
    • Participate in meetings with external customers;
    • Participate in working groups, ensuring the correct information of the internal / external customer;
    • Check the documentation in order to release the line / product;
    • Participate in YOKOTEN / IPN / KPI meeting;
    • Monitor non-conformity reports, follow-up of corrective actions implementation (internal claims, opening a QI in SAP);
    • Assure that correct information is shared with the customer in regards of quality incidents;
    • Assure transparency concerning incidents and problem solving processes inside the plant and also in IPN;
    • Lock / un-lock parts in SAP
    • Participate in internal audits
    • Participate in stop board / concession meetings
    • Monitors Q-KPI in own area of activity